Bilingual Call Center Agent

Grupo Modelo S.A. de C.V.; Aguascalientes; On-site; MXN 133,920 - 167,400; Full time

Job summary

A leading beverage company in Aguascalientes is seeking a Bilingual Call Center Agent. This full-time position requires strong customer service skills and a confident communicator in English. Responsibilities include handling calls with U.S. customers, managing orders and complaints, and achieving sales objectives. The ideal candidate will have a Bachelor's degree, advanced English proficiency, and at least one year of relevant experience. Join us for a dynamic work environment and opportunities for growth.

Qualifications

• Advanced English level (B2–C1); must be 100% bilingual.
• At least 1 year of experience in customer service or sales.
• Experience using digital platforms for buying and selling is a plus.

Responsibilities

• Handle inbound and outbound calls with U.S.-based customers.
• Provide support regarding claims, orders, and customer complaints.
• Perform telephone sales and follow up on assigned customer portfolios.
• Ensure achievement of sales and service objectives.
• Track and follow up on customer requests until resolution.
• Coordinate with internal teams such as sales, logistics, and technical service.
• Maintain accurate records in digital platforms and systems.

Skills

Excellent verbal communication skills in English

Strong customer service skills

Sales-oriented mindset

Problem-solving skills

Organizational skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Bilingual Call Center Agent

Location: On-site

Position Overview

We are looking for a 100% bilingual Call Center Agent to join our team. This role requires constant interaction with customers located in the United States, providing high-quality customer service and sales support over the phone. The ideal candidate must feel confident communicating in English on a daily basis, as all customer interactions will be conducted in English.

This position is ideal for professionals with a strong customer service mindset, sales orientation, and the ability to manage multiple requests while delivering an excellent customer experience.

Key Responsibilities

• Handle inbound and outbound calls with U.S.-based customers in English.
• Provide support regarding claims, orders, and customer complaints.
• Perform telephone sales and follow up on assigned customer portfolios.
• Ensure achievement of sales and service objectives.
• Track and follow up on customer requests until resolution.
• Coordinate with internal teams such as sales, logistics, and technical service.
• Maintain accurate records in digital platforms and systems.

Requirements

• Education: Bachelor’s Degree (required).
• Language Skills: Advanced English level (B2–C1) – Mandatory. Must be 100% bilingual; continuous communication with U.S. customers is required.
• Experience: At least 1 year of experience in customer service and/or sales processes; experience using digital platforms for buying and selling is a plus.
• Technical Skills: Basic to intermediate proficiency in Microsoft Office or delivery/sales platforms.
• Availability:

Desired Skills

• Excellent verbal communication skills in English.
• Strong customer service and problem-solving skills.
• Sales-oriented mindset with a focus on results.
• Ability to work in a fast-paced, phone-based environment.
• Team player with strong organizational skills.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Administrative, and Strategy/Planning
• Food & Beverages (Industries)