Bilingual Spanish-English Support Specialist (Remote)

Amazon; Ciudad de México; Híbrido; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home equipment provided

Flexible scheduling

Descripción de la vacante

Amazon Mexico is seeking a Customer Service Associate for the MX Virtual Call Center. You will handle orders, resolve post-sale issues, and communicate with customers by phone and email in a fast-paced environment.

This remote role requires living in Mexico, a high school diploma, strong English, reliable internet, and the ability to work flexible hours including weekends and holidays.

Formación

• High School Diploma or equivalent is required.
• Proven customer service skills in a fast-paced environment.
• Strong English communication and research abilities.

Responsabilidades

• Handle customer inquiries via phone and email.
• Resolve post-sale issues and order expedites as needed.
• Maintain accurate records and communicate solutions clearly.
• Work from home with reliable internet and a dedicated space.

Conocimientos

Customer service

English proficiency

Communication skills

Problem solving

Time management

Educación

High School Diploma

Herramientas

Windows OS

Microsoft Outlook

Internet research

Descripción del empleo

Amazon Mexico is seeking a Customer Service Associate for the MX Virtual Call Center. You will handle orders, resolve post-sale issues, and communicate with customers by phone and email in a fast-paced environment.

This remote role requires living in Mexico, a high school diploma, strong English, reliable internet, and the ability to work flexible hours including weekends and holidays.