Remote Bilingual Customer Service Associate – Spanish/English

Amazon; México; A distancia; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equipment provided

Descripción de la vacante

Amazon MX is seeking a Customer Service Associate for its Virtual Call Center (VCC). This remote role supports customers by phone and email, helps with order expedites and post-sales issues, and requires internet access and a suitable home office. Shifts may include weekends, with peak-season hours and holiday considerations.

The ideal candidate will have strong English skills (85%+), a High School Diploma, and the ability to work from home with reliable internet and a quiet workspace.

Formación

• Must live in Mexico with citizenship or legal work permit.
• Engage in customer service with a focus on fast, accurate responses.
• Strong communication and problem-solving abilities required.

Responsabilidades

• Assist customers in expediting orders and resolving post-sale issues.
• Communicate with customers primarily via phone and email using various software tools.
• Maintain professionalism in a fast-paced, multi-tasking environment.

Conocimientos

English proficiency

Customer service

Problem solving

Typing skills

Educación

High School Diploma

Descripción del empleo

Amazon MX is seeking a Customer Service Associate for its Virtual Call Center (VCC). This remote role supports customers by phone and email, helps with order expedites and post-sales issues, and requires internet access and a suitable home office. Shifts may include weekends, with peak-season hours and holiday considerations.

The ideal candidate will have strong English skills (85%+), a High School Diploma, and the ability to work from home with reliable internet and a quiet workspace.