Bilingual ServiceNow Functional Project Manager (Spanish)

Nobl Q, Inc.; Ciudad de México; Hybrid; MXN 2,257,000 - 3,385,000; Full time

Job summary

Nobl Q, Inc. is seeking a bilingual ServiceNow Functional Project Manager (Spanish) to drive enterprise ServiceNow implementations and enhancements. The role requires strong PM skills, ServiceNow knowledge, and the ability to collaborate with business users, stakeholders, and technical teams to deliver successful ServiceNow solutions.

*Location Requirement: Candidates must be bilingual (English/Spanish) and currently reside in Mexico City, Mexico or the USA

Qualifications

• Experience leading ServiceNow projects end-to-end.
• Strong English and Spanish communication.
• Residence in Mexico City, Mexico or California, USA.
• Experience with ITSM modules on ServiceNow.
• Ability to work with stakeholders across regions.
• Experience in Agile and hybrid environments.

Responsibilities

• Lead end-to-end ServiceNow projects including planning, execution, monitoring, and deployment.
• Serve as the primary liaison between business stakeholders, technical teams, vendors, and executive leadership.
• Gather, analyze, and document business requirements and translate them into ServiceNow functional solutions.
• Manage project scope, schedules, budgets, risks, issues, and dependencies.
• Facilitate Agile ceremonies including sprint planning, daily standups, backlog grooming, and retrospectives.
• Ensure alignment with ServiceNow platform best practices and organizational objectives.
• Track project milestones, KPIs, and delivery metrics with regular status reporting.
• Coordinate User Acceptance Testing (UAT), training, and change management activities.
• Drive continuous process improvement and optimization of ServiceNow workflows.
• Support deployment of ServiceNow ITSM modules including Incident, Problem, Change, Request, and Service Catalog Management.

Skills

Project management

Stakeholder management

Agile ceremonies

Communication

Bilingual English Spanish

ServiceNow

ITSM

SOW/UAT coordination

Tools

ServiceNow

ITIL

CSM/PSM

Job description

Bilingual ServiceNow Functional Project Manager (Spanish)

We are seeking an experienced ServiceNow Functional Project Manager to assist with enterprise ServiceNow implementations and enhancements.The ideal candidate will possess strong project management expertise, ServiceNow functional knowledge, and the ability to collaborate with stakeholders, business users, and technical teams to deliver successful ServiceNow solutions.

*Location Requirement: Candidates must be bilingual (English/Spanish) and currently reside in Mexico City, Mexico or theUSA

Requirements

Required Qualifications

• ServiceNow ITSM Certification preferred
• Scrum Master Certification preferred (CSM, PSM, or equivalent)
• ServiceNow Certified System Administrator (CSA) preferred
• ServiceNow Certified Implementation Specialist (CIS-ITSM) preferred
• 5+ years of IT Project Management experience
• 3+ years managing ServiceNow implementations or enhancements
• Bilingual in English and Spanish (verbal and written)
• Must currently reside in Mexico City, Mexico or California, USA

Key Responsibilities

• Lead end-to-end ServiceNow projects including planning, execution, monitoring, and deployment.
• Serve as the primary liaison between business stakeholders, technical teams, vendors, and executive leadership.
• Gather, analyze, and document business requirements and translate them into ServiceNow functional solutions.
• Manage project scope, schedules, budgets, risks, issues, and dependencies.
• Facilitate Agile ceremonies including sprint planning, daily standups, backlog grooming, and retrospectives.
• Ensure alignment with ServiceNow platform best practices and organizational objectives.
• Track project milestones, KPIs, and delivery metrics while providing regular status reporting.
• Coordinate User Acceptance Testing (UAT), training, and change management activities.
• Drive continuous process improvement and optimization of ServiceNow workflows.
• Support deployment of ServiceNow ITSM modules including Incident, Problem, Change, Request, and Service Catalog Management.

Preferred Experience

• Experience with ServiceNow ITSM implementations and upgrades.
• Knowledge of additional ServiceNow modules such as ITOM, ITAM, HRSD, CSM, or SecOps.
• Experience working in Agile and hybrid project environments.
• Strong stakeholder management and executive communication skills.
• Experience leading geographically distributed teams.
• Consulting or client-facing experience preferred.