ServiceNow Administrator

CRH Talento en IT; Ciudad de México; Hybrid; MXN 450,000 - 650,000; Full time

Benefits offered by this job

Family major medical expense insurance

Life insurance

Savings fund

Grocery vouchers

Restaurant vouchers

Annual bonus

Sports support

100% vacation bonus

15 days of vacation

30 days of Christmas bonus

Parking

Job summary

A leading IT consultancy is seeking a ServiceNow Administrator for a hybrid role in Mexico City. The ideal candidate will have a BS or MS in Computer Science and 3-5 years of IT experience, including 1-2 years managing ServiceNow platforms. Responsibilities include platform administration, user support, and enhancing security compliance. Strong troubleshooting and communication skills are essential. Competitive benefits package offered includes medical insurance, vacation bonuses, and professional growth opportunities.

Qualifications

• 3-5+ years of experience in IT.
• 1-2 years of ServiceNow experience.
• Experience in SailPoint is a plus.
• SailPoint experience a plus.

Responsibilities

• Manage day-to-day administration of the ServiceNow platform.
• Provide ongoing support for ServiceNow users.
• Support platform upgrades, patches, and enhancements.
• Ensure adherence to governance and security standards.
• Collaborate with stakeholders for continuous improvement.

Skills

Troubleshooting

Problem-solving

Communication skills

Time management

Client relationship skills

Conflict resolution

Client relations

Interpersonal skills

Education

BS or MS in Computer Science or related fields

Tools

ServiceNow

SailPoint

Job description

At CRH Talento en IT, we are looking for a ServiceNow Administrator for a hybrid work schedule.

Location: Mexico City - Santa Fe

Benefits: Family major medical expense insurance, life insurance, savings fund, grocery vouchers, restaurant vouchers, annual bonus, sports support, 100% vacation bonus, 15 days of vacation, 30 days of Christmas bonus and parking.

The ServiceNow Administrator is responsible for the day‑to‑day configuration, maintenance, and support of the ServiceNow platform to ensure it operates reliably and meets business and IT needs. This role manages platform settings, user access, workflows, and integrations, supports system upgrades and enhancements, and ensures adherence to governance, security, and best practices.

Responsibilities & Duties

• Platform Administration & Configuration – Manage day‑to‑day administration of the ServiceNow platform, including configuration, workflows, forms, business rules, UI policies, roles, and access controls to ensure stable and secure operations.
• Operational Support & Issue Resolution – Provide ongoing support for ServiceNow users by troubleshooting issues, resolving incidents, addressing defects, and ensuring timely resolution of platform‑related problems.
• Enhancements, Upgrades & Maintenance – Support platform upgrades, patches, and enhancements, including testing, validation, and deployment of new features while ensuring minimal disruption to business operations.
• Governance, Compliance & Best Practices – Ensure adherence to platform governance, security standards, and best practices, including documentation, audit support, and change management processes.
• Stakeholder Collaboration & Continuous Improvement – Collaborate with IT and business stakeholders to gather requirements, improve workflows, and identify opportunities for automation and optimization within the ServiceNow platform.

Position Requirements

• BS or MS in Computer Science, Management of Information Systems, Information Security/Assurance, Internal Audit
• 3-5 + years’ experience in IT
• Service Now Experience 1-2 years.
• Sail Point experience a plus

Knowledge & Competencies

• Strong troubleshooting, analysis, problem-solving and decision‑making skills
• Strong written and verbal communication skills including Fluent in the English Language
• Manage time and tasks based on priority.
• Identify and resolve problems effectively with minimal managerial guidance.
• Extremely organized and can logically plan out their day with minimal guidance.
• High levels of adaptability and agility, comfortable managing quickly shifting priorities
• Conflict resolution, negotiation, and persuasive skills
• Excellent client relationship skills
• Good interpersonal skills