Bilingual Security Support Engineer (EN/ES)

Exabeam; Región Centro; On-site; MXN 420,000 - 660,000; Full time

Job summary

Exabeam is hiring a Technical Support Engineer to join our global support organization. You will handle customer issues related to the Exabeam platform, leveraging troubleshooting skills and security operations knowledge to maximize value of our solutions in both on-premises and cloud environments.

You will communicate effectively in English and Spanish, and work with engineering and DevOps to deliver timely resolutions while maintaining high CSAT and knowledge sharing through clear

Qualifications

• 3–5 years in technical support, system administration, or application troubleshooting.
• Experience with Windows and Linux server administration (command line).
• Familiarity with Windows Event integrations, Syslog servers, and API integration.

Responsibilities

• Handle customer issues related to the Exabeam platform across on-premises and cloud environments.
• Apply strong technical troubleshooting and security operations knowledge to deliver excellent support.
• Collaborate with engineering and DevOps teams to identify and mitigate risk exposures for customers.

Skills

Cybersecurity & Monitoring

Scripting & Automation

Troubleshooting

Communication

Mindset

Education

Bachelor’s degree in computer science, Information Technology, or related field

Tools

Windows Server

Linux Server

MS SQL

Elasticsearch

MongoDB

Python

PowerShell

Wireshark

Job description

Exabeam is hiring a Technical Support Engineer to join our global support organization. You will handle customer issues related to the Exabeam platform, leveraging troubleshooting skills and security operations knowledge to maximize value of our solutions in both on-premises and cloud environments.

You will communicate effectively in English and Spanish, and work with engineering and DevOps to deliver timely resolutions while maintaining high CSAT and knowledge sharing through clear