Technical Support Engineer (Mexico City)

Exabeam; Ciudad de México; Presencial; MXN 420.000 - 680.000; Jornada completa

Descripción de la vacante

Exabeam is the leader in behavior intelligence for the agentic enterprise. The Technical Support Engineer role supports customers of Exabeam’s platform across on‑prem and cloud environments, applying strong troubleshooting and risk‑mitigation skills.

You will work with Windows and Linux, network and database components, and scripting in Python and PowerShell to resolve complex issues and improve customer outcomes.

Formación

• Hands-on cybersecurity operations experience with log collection, ingestion, and behavior analytics.
• Solid knowledge of Windows and Linux server administration and networking basics.
• Experience Troubleshooting complex platform issues with structured problem solving.
• Familiarity with SIEM/UEBA/SOAR platforms; scripting with Python and PowerShell.
• Ability to meet KPIs like CSAT, resolution time, and knowledge sharing.

Responsabilidades

• Handle customer issues related to the Exabeam platform across on‑premises and cloud environments.
• Apply technical troubleshooting and communication skills to deliver exceptional support.
• Identify and mitigate risk exposures for customers using Exabeam solutions.
• Collaborate with engineering and DevOps as needed for issue resolution.

Conocimientos

Cybersecurity ops

Log ingestion

SIEM platforms

Windows & Linux admin

Networking fundamentals

Database troubleshooting

Python

PowerShell

Regex

Educación

Bachelor's degree in Computer Science / IT

Herramientas

AWS

GCP

Azure

Splunk

Kibana

Descripción del empleo

Exabeam is the leader in behavior intelligence for the agentic enterprise. As organizations deploy digital workers and confront machine-speed adversaries, Exabeam delivers flexible, industry-proven solutions for insider threat coverage of humans and agents and faster, more accurate threat detection, investigation, and response (TDIR).

About the Role

As a Technical Support Engineer, you will be a key member of our global support organization, handling customer issues related to our platform, and ensuring that customers maximize the value of our solutions. You will leverage strong technical troubleshooting skills, a solid understanding of risk and security operations, and excellent communication abilities to deliver an exceptional support experience. Additionally, you will help identify and mitigate risk exposures for our customers using the Exabeam platform. The domain will cover both on-premises and cloud environments.

Location: Mexico

Technical Experience & Requirements

• Cybersecurity & Monitoring: Hands-on experience with cybersecurity operations, log collection/ingestion, behavior analytics, and SIEM platforms. Familiarity with Windows Event integrations, Syslog servers, Wireshark, and API integration.
• Experience: 3-5 years in technical support, system administration, or application troubleshooting with solid working knowledge of both Windows and Linux server administration (including command line).
• Networking & Databases: Proficiency in networking (TCP/IP, routing, firewalls, VPNs) and database troubleshooting (MS SQL, Elasticsearch, MongoDB, etc.).
• Troubleshooting: Skilled in hardware/software problem isolation, coordinating with development teams, and applying structured, process-oriented problem-solving.
• Scripting & Automation: Experience with Regular Expressions, Python, and PowerShell.
• Performance Impact: Proven ability to deliver measurable outcomes through KPIs such as CSAT, resolution time, and knowledge sharing.
• Mindset: Self-motivated, adaptable, and comfortable working in a fast-paced technical environment with complex cybersecurity products and frequent updates.
• Education: Bachelor's degree in computer science, Information Technology, or related field or equivalent work experience.

Nice to Have:

• Experience with AWS, GCP, or Azure environments, including support and deployment in collaboration with engineering or DevOps teams.
• Knowledge of cloud and hybrid logging, monitoring, and observability tools.
• Experience with SIEM/UEBA/SOAR platforms (Splunk, LogRhythm, QRadar, Microsoft Sentinel, Exabeam) including deployment and tuning.
• Familiarity with analytics and visualization tools (e.g., Kibana, Grafana).
• Relevant cybersecurity or SIEM certifications (CySA+, CSA, GCIH, GCIA, etc.) and experience in risk assessment and threat modeling.

Bring your Whole Self to Work!

Diversity, equity, and inclusion are at the core of who we are. At Exabeam, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.

Exabeam is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Learn more at www.exabeam.com. Exabeam: Stop Insider Threats. Human or AI.