Security Tech Support Engineer - SIEM & Threat Detection

Exabeam; Ciudad de México; Presencial; MXN 420.000 - 680.000; Jornada completa

Descripción de la vacante

Exabeam is the leader in behavior intelligence for the agentic enterprise. The Technical Support Engineer role supports customers of Exabeam’s platform across on‑prem and cloud environments, applying strong troubleshooting and risk‑mitigation skills.

You will work with Windows and Linux, network and database components, and scripting in Python and PowerShell to resolve complex issues and improve customer outcomes.

Formación

• Hands-on cybersecurity operations experience with log collection, ingestion, and behavior analytics.
• Solid knowledge of Windows and Linux server administration and networking basics.
• Experience Troubleshooting complex platform issues with structured problem solving.
• Familiarity with SIEM/UEBA/SOAR platforms; scripting with Python and PowerShell.
• Ability to meet KPIs like CSAT, resolution time, and knowledge sharing.

Responsabilidades

• Handle customer issues related to the Exabeam platform across on‑premises and cloud environments.
• Apply technical troubleshooting and communication skills to deliver exceptional support.
• Identify and mitigate risk exposures for customers using Exabeam solutions.
• Collaborate with engineering and DevOps as needed for issue resolution.

Conocimientos

Cybersecurity ops

Log ingestion

SIEM platforms

Windows & Linux admin

Networking fundamentals

Database troubleshooting

Python

PowerShell

Regex

Educación

Bachelor's degree in Computer Science / IT

Herramientas

AWS

GCP

Azure

Splunk

Kibana

Descripción del empleo

Exabeam is the leader in behavior intelligence for the agentic enterprise. The Technical Support Engineer role supports customers of Exabeam’s platform across on‑prem and cloud environments, applying strong troubleshooting and risk‑mitigation skills.

You will work with Windows and Linux, network and database components, and scripting in Python and PowerShell to resolve complex issues and improve customer outcomes.