Technical Support Engineer (Mexico City)

Exabeam; Región Centro; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Exabeam is hiring a Technical Support Engineer to join our global support organization. You will handle customer issues related to the Exabeam platform, leveraging troubleshooting skills and security operations knowledge to maximize value of our solutions in both on-premises and cloud environments.

You will communicate effectively in English and Spanish, and work with engineering and DevOps to deliver timely resolutions while maintaining high CSAT and knowledge sharing through clear

Formación

• 3–5 years in technical support, system administration, or application troubleshooting.
• Experience with Windows and Linux server administration (command line).
• Familiarity with Windows Event integrations, Syslog servers, and API integration.

Responsabilidades

• Handle customer issues related to the Exabeam platform across on-premises and cloud environments.
• Apply strong technical troubleshooting and security operations knowledge to deliver excellent support.
• Collaborate with engineering and DevOps teams to identify and mitigate risk exposures for customers.

Conocimientos

Cybersecurity & Monitoring

Scripting & Automation

Troubleshooting

Communication

Mindset

Educación

Bachelor’s degree in computer science, Information Technology, or related field

Herramientas

Windows Server

Linux Server

MS SQL

Elasticsearch

MongoDB

Python

PowerShell

Wireshark

Descripción del empleo

Exabeam is the leader in behavior intelligence for the agentic enterprise. As organizations deploy digital workers and confront machine-speed adversaries, Exabeam delivers flexible, industry-proven solutions for insider threat coverage of humans and agents and faster, more accurate threat detection, investigation, and response (TDIR).

About the Role

As a Technical Support Engineer, you will be a key member of our global support organization, handling customer issues related to our platform, and ensuring that customers maximize the value of our solutions. You will leverage strong technical troubleshooting skills, a solid understanding of risk and security operations, and excellent communication abilities to deliver an exceptional support experience. Additionally, you will help identify and mitigate risk exposures for our customers using the Exabeam platform. The domain will cover both on-premises and cloud environments.

Location: Mexico

Fluent in English and Spanish

Technical Experience & Requirements

• Cybersecurity & Monitoring: Hands-on experience with cybersecurity operations, log collection/ingestion, behavior analytics, and SIEM platforms. Familiarity with Windows Event integrations, Syslog servers, Wireshark, and API integration.

• Experience: 3–5 years in technical support, system administration, or application troubleshooting with solid working knowledge of both Windows and Linux server administration (including command line).

• Networking & Databases: Proficiency in networking (TCP/IP, routing, firewalls, VPNs) and database troubleshooting (MS SQL, Elasticsearch, MongoDB, etc.).

• Troubleshooting: Skilled in hardware/software problem isolation, coordinating with development teams, and applying structured, process-oriented problem-solving.

• Scripting & Automation: Experience with Regular Expressions, Python, and PowerShell.

• Performance Impact: Proven ability to deliver measurable outcomes through KPIs such as CSAT, resolution time, and knowledge sharing.

• Mindset: Self-motivated, adaptable, and comfortable working in a fast-paced technical environment with complex cybersecurity products and frequent updates.

• Education: Bachelor’s degree in computer science, Information Technology, or related field or equivalent work experience.
• Understanding of AI and its practical applications to improve efficiency, productivity, and business outcomes.

Nice to Have:

• Experience with AWS, GCP, or Azure environments, including support and deployment in collaboration with engineering or DevOps teams.

• Knowledge of cloud and hybrid logging, monitoring, and observability tools.

• Experience with SIEM/UEBA/SOAR platforms (Splunk, LogRhythm, QRadar, Microsoft Sentinel, Exabeam) including deployment and tuning.

• Familiarity with analytics and visualization tools (e.g., Kibana, Grafana).

• Relevant cybersecurity or SIEM certifications (CySA+, CSA, GCIH, GCIA, etc.) and experience in risk assessment and threat modeling.

Bring your Whole Self to Work!

Diversity, equity, and inclusion are at the core of who we are. At Exabeam, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.

Exabeam is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Learn more at www.exabeam.com. Exabeam: Stop Insider Threats. Human or AI.