Bilingual Service Desk Analyst | Spanish/English Support

DXC Technology Company; Estado de México; Presencial; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Career development

Descripción de la vacante

DXC Technology is seeking a bilingual Service Desk Analyst (Level 1) to provide Spanish and English IT support to end users. You will diagnose, document, and resolve common technical issues across Windows, Outlook, browsers, connectivity, and VPN, using ITSM tools and remote support.

You will log incidents, follow established procedures, and escalate complex cases to specialized teams while maintaining accurate records and professional customer communication.

Formación

• 1 year of experience in a Service Desk/Help Desk or similar customer-facing technical environment.
• Advanced proficiency in Spanish and English; strong written and verbal communication.
• Basic knowledge of Windows OS and Outlook, and familiarity with common end-user applications.

Responsabilidades

• Provide Level 1 support via voice, chat, and email in Spanish and English.
• Log, classify, diagnose, and document incidents using the ITSM platform.
• Perform initial diagnosis and escalate where necessary to specialized teams.
• Aim to resolve incidents at first contact when possible.
• Keep users informed about status and provide clear technical documentation.

Conocimientos

Bilingual Spanish/English

Customer service

Problem solving

Documentation skills

Multitasking

Educación

Bachelor’s degree in IT/CS/Engineering

Herramientas

ITSM platforms

LogMeIn/AnyDesk/Remote Desktop Manager

Descripción del empleo

DXC Technology is seeking a bilingual Service Desk Analyst (Level 1) to provide Spanish and English IT support to end users. You will diagnose, document, and resolve common technical issues across Windows, Outlook, browsers, connectivity, and VPN, using ITSM tools and remote support.

You will log incidents, follow established procedures, and escalate complex cases to specialized teams while maintaining accurate records and professional customer communication.