Bilingual Sales Trainer – Onsite Coaching & Career Growth

Call Center Services International; Tijuana; On-site; MXN 202,000 - 253,000; Full time

Benefits offered by this job

Weekly payments

IMSS coverage

Full legal benefits

Two weeks of free meals

On-site medical support

Employee discounts

Career growth opportunities

Job summary

Call Center Services International in Tijuana is hiring a Bilingual Sales Trainer to develop high‑performing agents, improve sales skills, and drive measurable results. The role focuses on training for Pre-Qualification agents, coaching on objections, and performance improvement within a BPO environment.

The position emphasizes monitoring KPIs, collaborating with Operations, and delivering trainings on a schedule that supports career growth and continuous development.

Qualifications

• Fluent English and Spanish are required.
• At least 1 year of experience in training, coaching, or employee development, preferably in a call center or BPO.
• Experience in sales, lead qualification, or outbound call center operations.
• Strong presentation, communication, and coaching skills.
• Knowledge of objection handling, sales techniques, and performance improvement.
• Experience with KPIs, call monitoring, and quality evaluations.
• Proficiency in Microsoft Office, especially PowerPoint and Excel.
• Strong organizational skills and a results-oriented mindset.

Responsibilities

• Deliver engaging training sessions for new hires and existing Pre-Qualification agents.
• Coach agents on lead qualification, objection handling, customer engagement, and sales techniques.
• Conduct side-by-side coaching, call evaluations, and performance improvement sessions.
• Monitor KPIs, conversion rates, and quality scores to identify training opportunities.
• Develop and improve training materials and coaching strategies.
• Collaborate with Operations and Quality Assurance to drive team performance.

Skills

Fluent English

Spanish

Presentation skills

Coaching

Tools

PowerPoint

Excel

Job description

Call Center Services International in Tijuana is hiring a Bilingual Sales Trainer to develop high‑performing agents, improve sales skills, and drive measurable results. The role focuses on training for Pre-Qualification agents, coaching on objections, and performance improvement within a BPO environment.

The position emphasizes monitoring KPIs, collaborating with Operations, and delivering trainings on a schedule that supports career growth and continuous development.