Bilingual Sales Trainer

Call Center Services International; Tijuana; On-site; MXN 202,000 - 253,000; Full time

Benefits offered by this job

Weekly payments

IMSS coverage

Full legal benefits

Two weeks of free meals

On-site medical support

Employee discounts

Career growth opportunities

Job summary

Call Center Services International in Tijuana is hiring a Bilingual Sales Trainer to develop high‑performing agents, improve sales skills, and drive measurable results. The role focuses on training for Pre-Qualification agents, coaching on objections, and performance improvement within a BPO environment.

The position emphasizes monitoring KPIs, collaborating with Operations, and delivering trainings on a schedule that supports career growth and continuous development.

Qualifications

• Fluent English and Spanish are required.
• At least 1 year of experience in training, coaching, or employee development, preferably in a call center or BPO.
• Experience in sales, lead qualification, or outbound call center operations.
• Strong presentation, communication, and coaching skills.
• Knowledge of objection handling, sales techniques, and performance improvement.
• Experience with KPIs, call monitoring, and quality evaluations.
• Proficiency in Microsoft Office, especially PowerPoint and Excel.
• Strong organizational skills and a results-oriented mindset.

Responsibilities

• Deliver engaging training sessions for new hires and existing Pre-Qualification agents.
• Coach agents on lead qualification, objection handling, customer engagement, and sales techniques.
• Conduct side-by-side coaching, call evaluations, and performance improvement sessions.
• Monitor KPIs, conversion rates, and quality scores to identify training opportunities.
• Develop and improve training materials and coaching strategies.
• Collaborate with Operations and Quality Assurance to drive team performance.

Skills

Fluent English

Spanish

Presentation skills

Coaching

Tools

PowerPoint

Excel

Job description

Earn $5,000 MXN NET per week!

Important: Only applications submitted with a resume in English will be considered for this position. Please make sure your CV is in English before applying.

Looking for a training opportunity with competitive pay, a Monday-Friday schedule, and real career growth?

CCSI is hiring a Bilingual Sales Trainer for our team in Tijuana!

Here’s what makes this opportunity worth your attention:

• $5,000 MXN NET weekly base salary
• 100% On-site
• Full legal benefits and weekly payments
• Professional development and career growth opportunities

As our Pre-Qualification Sales Trainer, you'll play a key role in developing high-performing call center agents, strengthening their sales skills, and helping them achieve their performance goals.

We're looking for someone who understands the BPO environment, enjoys coaching others, and knows how to turn training into measurable results.

Key Responsibilities

• Deliver engaging training sessions for new hires and existing Pre-Qualification agents.
• Coach agents on lead qualification, objection handling, customer engagement, and sales techniques.
• Conduct side-by-side coaching, call evaluations, and performance improvement sessions.
• Monitor KPIs, conversion rates, and quality scores to identify training opportunities.
• Develop and improve training materials and coaching strategies.
• Collaborate with Operations and Quality Assurance to drive team performance.

If you have experience as a Sales Trainer, Call Center Trainer, BPO Trainer, or Training Specialist, we want to hear from you!

Requirements

• Fluent English and Spanish (required).
• At least 1 year of experience in training, coaching, or employee development, preferably in a call center or BPO environment.
• Experience in sales, lead qualification, or outbound call center operations.
• Strong presentation, communication, and coaching skills.
• Knowledge of objection handling, sales techniques, and performance improvement.
• Experience with KPIs, call monitoring, and quality evaluations.
• Proficiency in Microsoft Office, especially PowerPoint and Excel.
• Strong organizational skills and a results-oriented mindset.

Important: Only applications submitted with a resume in English will be considered for this position. Please make sure your CV is in English before applying.

$5,000 MXN NET weekly base salary

Monday-Friday | 7:00 AM-5:00 PM

Weekly payments.

IMSS coverage from day one.

Full legal benefits.

Two weeks of free meals for new hires.

On-site medical support.

Access to 20+ employee benefits and exclusive discounts.

Professional development and career growth opportunities.

Only applications submitted with a resume in English will be considered for this position. Please make sure your CV is in English before applying.

Work Type: Full-Time | 100% On-site

Join CCSI and take the next step in your training career!