Bilingual Sales Trainer — On-Site, Weekly Pay & Benefits

Call Center Services International; Ciudad de México; On-site; MXN 202,000 - 253,000; Full time

Benefits offered by this job

Weekly payments

IMSS coverage from day one

Full legal benefits

Two weeks of free meals for new hires

On-site medical support

Access to 20+ employee benefits and/or

exclusive discounts

Job summary

Call Center Services International in CDMX is seeking a bilingual Sales Trainer to develop high-performing call center agents and improve sales results. This on-site role emphasizes coaching, KPI monitoring, and material development.

You will deliver training for new hires and existing agents, coach on lead qualification and objections, and collaborate with Operations and QA to raise performance. Fluency in English and Spanish required.

Qualifications

• 1 year of training or coaching experience, preferably in a call center or BPO environment.
• Experience in sales, lead qualification, or outbound calls.
• Strong presentation and coaching skills.
• Proficiency with KPI tracking, call monitoring, and quality evaluations.
• MS Office skills, especially PowerPoint and Excel.

Responsibilities

• Deliver engaging training sessions for new hires and existing Pre-Qualification agents.
• Coach agents on lead qualification, objection handling, customer engagement, and sales techniques.
• Conduct side-by-side coaching, call evaluations, and performance improvement sessions.
• Monitor KPIs, conversion rates, and quality scores to identify training opportunities.
• Develop and improve training materials and coaching strategies.
• Collaborate with Operations and Quality Assurance to drive team performance.

Skills

Fluent English

Fluent Spanish

Coaching skills

Presentation skills

Communication skills

Organizational skills

Results-oriented

Tools

PowerPoint

Excel

Job description

Call Center Services International in CDMX is seeking a bilingual Sales Trainer to develop high-performing call center agents and improve sales results. This on-site role emphasizes coaching, KPI monitoring, and material development.

You will deliver training for new hires and existing agents, coach on lead qualification and objections, and collaborate with Operations and QA to raise performance. Fluency in English and Spanish required.