Bilingual Sales Team Lead – English/Spanish (On-site)

Genesis Management LLC.; Ciudad de México; On-site; MXN 312,000 - 379,000; Full time

Benefits offered by this job

Monthly performance bonus

Grocery vouchers 10% of base salary

Paid training

Weekdays only

Job summary

GenesisBPO in Polanco, CDMX is seeking a Sales Team Lead who is bilingual (English/Spanish) to manage a team of sales agents selling same-day-funded loans to U.S. applicants.

You'll own day-to-day performance on the floor, coach through QA scorecards, and drive improvements in contact speed, conversion, and funding quality. This on-site role offers a base salary with bonuses and growth opportunities.

Qualifications

• 2+ years in phone sales, lending, or collections with quota attainment.
• 2+ years leading or supervising a sales team in a formal role.
• Experience coaching from call recordings or QA scorecards.
• Proven ability to manage performance conversations and disciplinary processes.
• Experience handling sensitive or confidential information.

Responsibilities

• Monitor speed to contact and enforce the contact cadence in real time.
• Identify stuck applications (pendings) and drive them to resolution the same day.
• Track team and individual metrics daily, and act on deviations before they become trends.
• Contribute to process improvements in lead management and the sales process.
• Run weekly one-on-one coaching sessions with each agent.
• Use QA scorecards to coach specific behaviors: discovery, rapport, asking for the close, and personalized follow-up.
• Support the onboarding and progression of new agents.

Skills

Fluent English

Phone sales

Team leadership

Coaching from QA

Performance coaching

Confidential data handling

Education

Bachelor’s degree

Job description

GenesisBPO in Polanco, CDMX is seeking a Sales Team Lead who is bilingual (English/Spanish) to manage a team of sales agents selling same-day-funded loans to U.S. applicants.

You'll own day-to-day performance on the floor, coach through QA scorecards, and drive improvements in contact speed, conversion, and funding quality. This on-site role offers a base salary with bonuses and growth opportunities.