New Loans Specialist

Genesis BPO LLC; Ciudad de México; On-site; MXN 223,000 - 357,000; Full time

Benefits offered by this job

Uncapped sales bonus

Paid training

Attendance bonus: $2,000 MXN per month

Grocery vouchers: 10% of base after 90

Referral bonus: up to $500 USD

Job summary

Genesis BPO LLC is seeking a New Loan Specialist/Bilingual Sales Representative (English/Spanish) to sell loan products to U.S. customers. You will verify income, guide contract signing, and aim to fund loans the same day.

The role requires handling 100+ calls daily, strong typing, and a willingness to learn through coaching. Offering paid training from day one, uncapped bonuses, and quarterly incentives, this position emphasizes speed, follow-up, and confident communication in a fast-paced

Qualifications

• Fluent English, written and spoken (English will be formally evaluated)
• High school diploma or equivalent
• 1+ year of experience in phone sales, collections, or lending
• Comfort working in a high-volume environment (100+ calls per day)
• Strong typing skills and the ability to multitask between phone and computer
• Openness to feedback: regular call coaching

Responsibilities

• Contact new applicants by phone, text, and email within minutes of applying, following a structured multi-day contact cadence
• Ask discovery questions to understand each customer’s needs before recommending a solution
• Handle objections confidently and ask for the close
• Guide customers through income verification, contract signing, and funding
• Write personalized follow-up messages
• Enter customer data accurately in our CRM
• Meet daily and monthly conversion and funding goals

Skills

Fluent English

Strong typing

Multitasking

Phone sales

Education

High school diploma

Tools

CRM software

Job description

New Loan Specialist/Bilingual Sales Representative (English/Spanish)

Schedule: Monday–Friday, 8:00 AM–5:00 PM
(7:00 AM–4:00 PM during U.S. daylight saving time, approximately March–November)

About the Role

No cold calling. Every customer you speak with has already applied. You’ll sell loan products to U.S. customers by understanding each applicant’s situation, guiding them through verification and contract signing, and getting their loan funded the same day. Your results depend on speed, consistent follow-up, and genuine conversations.

Compensation

• Uncapped sales bonus based on performance


• Paid training from day one


• Attendance bonus:$2,000 MXN per month


• Grocery vouchers: 10% of base salary after the 90-day probation period


• Referral bonus: up to $500 USD

What You’ll Do

• Contact new applicants by phone, text, and email within minutes of applying, following a structured multi-day contact cadence


• Ask discovery questions to understand each customer’s needs before recommending a solution


• Handle objections confidently and ask for the close


• Guide customers through income verification, contract signing, and funding


• Write personalized follow-up messages


• Enter customer data accurately in our CRM


• Meet daily and monthly conversion and funding goals

What We’re Looking For

Required

• Fluent English, written and spoken (English will be formally evaluated)


• High school diploma or equivalent


• 1+ year of experience in phone sales, collections, or lending


• Comfort working in a high-volume environment (100+ calls per day)


• Strong typing skills and the ability to multitask between phone and computer


• Openness to feedback: every agent receives regular call coaching, and we look for people who apply it

Nice to Have

• Experience selling loans or other financial products to U.S. customers


• Interest in leadership. We promote based on performance, skills, and behavior, not tenure.