Sales Team Lead

Genesis Management LLC.; Ciudad de México; On-site; MXN 312,000 - 379,000; Full time

Benefits offered by this job

Monthly performance bonus

Grocery vouchers 10% of base salary

Paid training

Weekdays only

Job summary

GenesisBPO in Polanco, CDMX is seeking a Sales Team Lead who is bilingual (English/Spanish) to manage a team of sales agents selling same-day-funded loans to U.S. applicants.

You'll own day-to-day performance on the floor, coach through QA scorecards, and drive improvements in contact speed, conversion, and funding quality. This on-site role offers a base salary with bonuses and growth opportunities.

Qualifications

• 2+ years in phone sales, lending, or collections with quota attainment.
• 2+ years leading or supervising a sales team in a formal role.
• Experience coaching from call recordings or QA scorecards.
• Proven ability to manage performance conversations and disciplinary processes.
• Experience handling sensitive or confidential information.

Responsibilities

• Monitor speed to contact and enforce the contact cadence in real time.
• Identify stuck applications (pendings) and drive them to resolution the same day.
• Track team and individual metrics daily, and act on deviations before they become trends.
• Contribute to process improvements in lead management and the sales process.
• Run weekly one-on-one coaching sessions with each agent.
• Use QA scorecards to coach specific behaviors: discovery, rapport, asking for the close, and personalized follow-up.
• Support the onboarding and progression of new agents.

Skills

Fluent English

Phone sales

Team leadership

Coaching from QA

Performance coaching

Confidential data handling

Education

Bachelor’s degree

Job description

Sales Team Lead – Bilingual (English/Spanish)

GenesisBPO | Polanco, CDMX | On-site | Full-time

Schedule: Monday–Friday, 8:00 AM–5:00 PM (7:00 AM–4:00 PM during U.S. daylight saving time). No evenings, no weekends.

About the Role

You’ll lead a team of bilingual sales agents selling same-day-funded loans to U.S. applicants. Reporting to the New Business Manager, you’ll own the day-to-day performance of the sales floor: speed to contact, conversion, funding quality, and agent development.

This is a leadership role, not a senior agent role. You’ll make decisions, hold people accountable, and coach your team to improve.

Compensation & Benefits

• Base salary: $25,000 MXN gross per month
• Monthly performance bonus
• Attendance bonus: $2,000 MXN per month
• Grocery vouchers: 10% of base salary after the 90-day probation period
• Paid training from day one
• Work-life balance: weekdays only, no evening or weekend shifts

What You’ll Own

Floor & Lead Management

• Monitor speed to contact and enforce the contact cadence in real time
• Identify stuck applications (pendings) and drive them to resolution the same day
• Track team and individual metrics daily, and act on deviations before they become trends
• Contribute to process improvements in lead management and the sales process

Coaching & Development

• Run weekly one-on-one coaching sessions with each agent
• Use QA scorecards to coach specific behaviors: discovery, rapport, asking for the close, and personalized follow-up
• Support the onboarding and progression of new agents

What We’re Looking For

Required

• Fluent English, written and spoken
• 2+ years in phone sales, lending, or collections, with a proven record of meeting quota
• 2+ years leading or supervising a sales team in a formal Team Lead, Supervisor, or Coach role
• Experience coaching from call recordings or QA scorecards
• Proven ability to manage performance conversations and disciplinary processes
• Experience handling sensitive or confidential information

Nice to Have

• Exposure to U.S. consumer lending, loan verification, or underwriting
• Experience in a BPO serving U.S. clients
• Bachelor’s degree