Bilingual Mortgage Support Specialist - Remote (EN/ES)

Tandemsourcing; Tijuana; Remote; MXN 773.000 - 1.196.000; Vollzeit

Zusammenfassung

Tandemsourcing is seeking a Bilingual Customer Experience Specialist for a remote, Mexico-based role supporting a US mortgage team. You will respond quickly to new inquiries in Spanish and English, guide prospects through initial intake and the loan application, and keep every lead warm with proactive follow-up.

The role emphasizes fast cadence, clear communication, and accurate CRM logging, with training provided.

Qualifikationen

• Fully bilingual in Spanish and English with professional communication.
• Experience in customer service or lead intake in fast-response environments.
• Comfortable on the phone with proactive outreach and follow-up.
• Familiarity with CRM systems and business communications tools.

Aufgaben

• Respond to new inbound leads within minutes in Spanish and English.
• Make outbound/inbound calls, texts, and emails to engage prospects.
• Nurture warm leads through consistent follow-up until ready to apply.
• Guide leads through intake and the loan application process.
• Log interactions accurately in the CRM and coordinate with team.
• Identify process improvements for intake and nurturing.

Kenntnisse

Bilingual Spanish/English

Customer service experience

Lead intake / fast response

CRM proficiency

Strong communication

Tools

CRM systems

Dialers

Email tools

Messaging apps

Jobbeschreibung

Tandemsourcing is seeking a Bilingual Customer Experience Specialist for a remote, Mexico-based role supporting a US mortgage team. You will respond quickly to new inquiries in Spanish and English, guide prospects through initial intake and the loan application, and keep every lead warm with proactive follow-up.

The role emphasizes fast cadence, clear communication, and accurate CRM logging, with training provided.