Bilingual Partner Success Specialist — Growth & Enablement

Concentrix Corporation; Ciudad de México; Híbrido; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Concentrix Corporation in Mexico City Downtown Insurgentes seeks a bilingual Specialist, Partner Success to enable the sales process for client products in the Mexico City territory. You will manage channel partner relationships, drive revenue, and support the sales team with training and health checks.

Responsibilities include maintaining CRM hygiene, conducting health checks, and coordinating cross-functional efforts to improve partner performance and customer experience.

Formación

• Fluent in English and Spanish, both written and spoken.
• Experience in customer success or sales-support roles.
• Strong communication and relationship-building abilities.

Responsabilidades

• Enable the sales process for client products and services with channel partners.
• Improve customer retention and revenue growth for established customers.
• Conduct monthly/quarterly reviews and health checks using predictive data.
• Maintain high channel health and escalate issues with prompt resolution.
• Guide calls with channel partners to share best practices and growth opportunities.
• Create and deliver training to the sales team on value and benefits.
• Manage high volumes of customer contacts via phone and email daily.
• Collaborate with cross-functional teams to improve sales processes.

Conocimientos

Bilingual English/Spanish

Communication skills

Customer relationship management

Sales support

Herramientas

CRM software

Descripción del empleo

Concentrix Corporation in Mexico City Downtown Insurgentes seeks a bilingual Specialist, Partner Success to enable the sales process for client products in the Mexico City territory. You will manage channel partner relationships, drive revenue, and support the sales team with training and health checks.

Responsibilities include maintaining CRM hygiene, conducting health checks, and coordinating cross-functional efforts to improve partner performance and customer experience.