Bilingual Partner Success Specialist

Concentrix; Ciudad de México; Presencial; MXN 360.000 - 600.000; Jornada completa

Descripción de la vacante

Concentrix is seeking a results-driven specialist to improve customer retention and drive revenue growth across an established customer base. You will deliver accurate weekly/monthly/quarterly forecasts and promote products to strategic channel partners.

Responsibilities include conducting monthly/quarterly health checks, creating talk tracks for customer health, guiding channel calls, delivering sales training, and maintaining CRM hygiene to capture critical data.

Responsabilidades

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Promote the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured
• May potentially attend vendor events

Descripción del empleo

Concentrix is seeking a results-driven specialist to improve customer retention and drive revenue growth across an established customer base. You will deliver accurate weekly/monthly/quarterly forecasts and promote products to strategic channel partners.

Responsibilities include conducting monthly/quarterly health checks, creating talk tracks for customer health, guiding channel calls, delivering sales training, and maintaining CRM hygiene to capture critical data.