Loss Drafts Associate

Allstate Private Limited; Tijuana; Híbrido; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Life and burial insurance

Weekly food vouchers

Profit Sharing

On-site facilities

Descripción de la vacante

Integon, the Mexican division of The Allstate Corporation, seeks a Loss Drafts Associate III to handle loss draft and property damage requirements. You will process documents, review inspections, and manage claim funds while supporting borrowers and contractors with clear guidance and de-escalation where needed.

The role requires bilingual English/Spanish, strong communication, and meticulous adherence to procedures, with on-site duties and cross-training support for inbound teams.

Formación

• Requires high school diploma or GED.
• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask while navigating multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsabilidades

• Responds to written and verbal customer requests in a timely, professional manner.
• Validates documents pertaining to claims.
• Orders and reviews inspection results.
• Requests claim funds when applicable.
• Follows standard procedural guidelines for tasks.
• Assists with cross training inbound representatives on borrower follow up queue.
• Updates records and notes in the system.
• Backs up to meet client requirements and SLAs.
• Verifies claim check deposits.
• Processes draws/draw approvals and payee header requests.

Conocimientos

Bilingual English/Spanish

Communication skills

Multitasking

Attention to detail

Microsoft Office proficiency

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Job Description

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Join Integon, a certified Great Place to Work, and help customers feel supported, heard, and valued.

About Integon

Integon is the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we’ve proudly maintained our Great Place to Work certification. Every day, our team supports our U.S. affiliates by delivering high‑quality property and casualty insurance services that help people protect what matters most.

As part of a winning team, you’ll find opportunities for personal growth and rewards that recognize your contribution.

About the Role

The Loss Drafts Associate lll is responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections, working loss draft queues and evaluating exceptions. This role supports borrowers and contractors by providing detailed information on how to progress a claim file, de‑escalate calls and process complaints, and handle disbursement of claim funds.

Key Responsibilities

• Responds to written and verbal customer requests, inquiries in a timely and professional manner
• Validates documents pertaining to claim
• Orders and reviews inspection results
• Requests claim funds when applicable
• Follows standard procedural guidelines for performing tasks
• Assists with cross training inbound representatives on borrower follow up queue
• Updates records and note system
• Backs up as needed to meet client requirements and SLA’s
• Verifies claim check deposits
• Processes draws/draw approvals and payee header requests for claims

What You Bring

Required

• High School Diploma or GED.
• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask while navigating multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Attention to detail and ability to follow structured procedures.

Preferred (Nice to Have)

• Call center experience.
• Insurance industry knowledge.

Why Integon

Compensation and Financial Benefits

• Paid training.
• Fully reported wages to IMSS and Infonavit.
• Savings Fund.
• Profit Sharing.
• Weekly food vouchers.
• Weekly payment schedule.
• Life and burial insurance.

Wellbeing

• Nine days of Paid Time Off (in addition to annual vacations).
• Nine paid company holidays per year.
• Marriage Leave.
• Parental Leave.
• Access to learning platforms for your professional development.
• Employee referral program.
• Discounts with partner establishments.
• Monthly employee events and celebrations.

Workplace

• On‑site parking.
• On‑site wellness center.
• On‑site coffee shop.
• Gaming room.

Who Thrives Here

You’ll succeed in this role if you’re someone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow your skills in the insurance field.

Skills

• Claims Processing
• Cross Training
• Customer Communications
• Detail-Oriented
• Document Validation

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.