Bilingual Logistics Customer Care & Ops Specialist

Rapido Solutions Group; León; Presencial; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and dental insurance

401(k) matching

Paid time off

Employee assistance program

Career advancement support

Descripción de la vacante

A logistics and customer service company in León is seeking individuals to join their Customer Service & Operations Team. The role requires strong communication skills in English and Spanish, problem-solving abilities, and proficiency in multitasking. Responsibilities include responding to inquiries, coordinating shipments, and resolving issues. They offer competitive salaries and bonuses for evening or weekend shifts, along with various employee benefits and growth opportunities in the logistics industry.

Formación

• Experience in logistics or related customer service roles is preferred.
• Proficiency in Spanish and English with strong communication skills.
• Prior exposure to customer support platforms (CRM) is a plus.

Responsabilidades

• Respond to customer inquiries via phone, email, or chat.
• Coordinate pickups, deliveries, and schedules.
• Track & trace shipments, providing real-time updates.
• Resolve issues with carriers and operations teams.
• Maintain service documentation and compliance reports.

Conocimientos

Verbal and written communication in English (B2)

Problem-solving and conflict-resolution abilities

Multitasking

Customer-focused mindset

Descripción del empleo

A logistics and customer service company in León is seeking individuals to join their Customer Service & Operations Team. The role requires strong communication skills in English and Spanish, problem-solving abilities, and proficiency in multitasking. Responsibilities include responding to inquiries, coordinating shipments, and resolving issues. They offer competitive salaries and bonuses for evening or weekend shifts, along with various employee benefits and growth opportunities in the logistics industry.