Weekend Customer Operations Specialist (Bilingual)

Redwood Logistics; Monterrey; Híbrido; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

Internal mobility

Employee referral bonus program

ERGs

Charitable events

Descripción de la vacante

Redwood Logistics in Monterrey, Mexico, is hiring a Customer Operations Representative for the weekend shift. The role is hybrid—onsite Fridays and Mondays and remote Saturdays and Sundays—with training onsite during the first two weeks.

The ideal candidate is bilingual in English and Spanish, with strong customer service and data-entry skills, and the ability to multi-task in a fast-paced environment. This position offers growth opportunities within a leading logistics technology company.

Formación

• Bi-lingual in English/Spanish; proficient level for verbal and written communication.
• Prior customer service experience a plus.
• Ability to adapt to changing priorities and fast-paced environment.

Responsabilidades

• Oversee and manage operational workflow for designated accounts, providing exceptional customer service
• Identify, investigate, and correct unique customer problems and order delays
• Schedule freight pick-up and delivery appointments
• Precise data entry work which includes building orders in Redwood's proprietary TMS
• Provide freight status updates to shippers, receivers, customers, and internal parties
• Communicate relevant updates to customer and/or internal carrier account teams as needed
• Verify all freight charges, and resolve all accounting discrepancies prior to final invoicing
• Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail
• Efficient and effective problem-solving related to customer shipments.

Conocimientos

Bilingual English/Spanish

Customer service

Multitasking

Attention to detail

TMS

Herramientas

TMS

Descripción del empleo

Redwood Logistics in Monterrey, Mexico, is hiring a Customer Operations Representative for the weekend shift. The role is hybrid—onsite Fridays and Mondays and remote Saturdays and Sundays—with training onsite during the first two weeks.

The ideal candidate is bilingual in English and Spanish, with strong customer service and data-entry skills, and the ability to multi-task in a fast-paced environment. This position offers growth opportunities within a leading logistics technology company.