Bilingual Legal Intake Specialist — Spanish/English

Journeyfront; Monterrey; Vor Ort; MXN 167.000 - 246.000; Vollzeit

Zusammenfassung

Journeyfront in Monterrey, Mexico is seeking a Bilingual Call Center Agent for Legal Intake to screen inbound and outbound legal leads and evaluate case viability. You will convert qualified leads into signed clients with empathy and professionalism, using firm scripts and CRM systems.

The role requires high English proficiency (C1+) with a neutral US accent, fluent Spanish, and experience in legal intake or CRM-driven environments.

Qualifikationen

• Advanced English fluency (C1 or higher) with neutral US accent.
• Spanish language proficiency required.
• Experience in legal intake, contact center operations, lead conversion, or customer service.
• Empathy, compassion, and professionalism in handling sensitive client situations.

Aufgaben

• Answer inbound calls and place outbound calls with excellent customer service and professionalism.
• Conduct unbiased screening to evaluate potential client eligibility.
• Assess case viability during intake screening.
• Record case details accurately in the CRM using firm scripts and business rules.
• Convert potential leads into signed clients through effective communication.
• Assist in locating missing or unreachable clients as assigned by management.
• Manage overflow calls and execute intake workflows as part of the team.
• Perform special projects and other duties as assigned by leadership.

Kenntnisse

English fluency

Spanish language

Legal intake experience

Customer service

Communication skills

Time management

Multitasking

Tools

Microsoft Office

Adobe applications

Litify

Salesforce

Zoom Phone

Jobbeschreibung

Journeyfront in Monterrey, Mexico is seeking a Bilingual Call Center Agent for Legal Intake to screen inbound and outbound legal leads and evaluate case viability. You will convert qualified leads into signed clients with empathy and professionalism, using firm scripts and CRM systems.

The role requires high English proficiency (C1+) with a neutral US accent, fluent Spanish, and experience in legal intake or CRM-driven environments.