Bilingual Customer Support (EN/ES) — Remote

Datamark, Inc; México; Remote; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Health Insurance

Work From Home

Performance Bonus

Paid training

Flexible schedules

Internet Stipend

Job summary

DATAMARK, Inc. is seeking a bilingual Customer Service Representative (CSA) in Mexico.

You will handle inquiries, provide product or service information, and resolve issues via phone, email, or chat, in both English and Spanish. You will maintain accurate customer records, update account information, and escalate complex cases as needed, delivering a positive experience and aiming for high customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Fluency in both English and Spanish.
• Previous customer service experience preferred.
• Excellent communication skills in both English and Spanish.
• Strong problem-solving and decision-making abilities.
• Good computer literacy.
• Ability to work in a fast-paced environment.
• Attention to detail and accuracy.

Responsibilities

• Provide accurate information on products or services.
• Resolve customer issues or complaints in a timely and efficient manner.
• Maintain accurate and up-to-date customer records.
• Update account information as necessary.
• Escalate complex cases to the appropriate team members or departments.
• Ensure a positive customer experience by providing exceptional service.

Skills

Bilingual English/Spanish

Customer service experience

Excellent communication

Problem-solving

Computer literacy

Fast-paced environment

Attention to detail

Education

High school diploma or equivalent

Job description

DATAMARK, Inc. is seeking a bilingual Customer Service Representative (CSA) in Mexico.

You will handle inquiries, provide product or service information, and resolve issues via phone, email, or chat, in both English and Spanish. You will maintain accurate customer records, update account information, and escalate complex cases as needed, delivering a positive experience and aiming for high customer satisfaction.