Customer Service Representative

Eaton Corporation; Reynosa; On-site; MXN 200,000 - 260,000; Full time

Job summary

Eaton Corporation's IS VEH EMB division seeks a Customer Service Representative to manage direct customer contact via phone and email for specific customers. This role focuses on order processing, expediting, and ensuring accurate delivery information across internal teams.

The position requires a professional degree and at least two years of customer service or materials planning experience, with English/Spanish bilingual proficiency.

Qualifications

• Bachelor-level or higher degree in a related field.
• 2 years of experience in Customer Service or Materials Planning.
• Bilingual English/Spanish is required.

Responsibilities

• Handle direct customer contact by phone and email for assigned customers.
• Process orders including review, processing, expediting, rescheduling and closure.
• Interface with customers, sales and internal teams on delivery and order issues.
• Respond to inquiries, price requests, delivery updates, and shipping delays.

Skills

Strategic thinking

Results oriented

Organizational capability

Digital mindset

Leadership

Education

Professional Degree

Tools

SAP Order Management

Job description

Eaton’s IS VEH EMB division is currently seeking a Customer Service Representative.

Eaton announced, on June 11, 2026, the intent to combine its Mobility Group (including both the Vehicle and eMobility segments) with a new company. We expect to complete this process by the end of the first half of 2027. The compensation and benefits that will initially be offered for this position are based on Eaton's plans, programs and practices. If you are offered and accept this position and are actively employed by the Mobility Group when the transaction closes, the new company will provide further details to employees concerning compensation and benefits at that time.

What you’ll do

This is a dynamic position that is responsible for direct customer contact by phone and email that manages all of the Customer Service related activities for specific customers.

ESSENTIAL FUNCTIONS

• A. Responsible for order entry and support functions involving pre and post order management (contract review, order processing, expediting, rescheduling and order closure).
• B. Interface with customers, sales representatives and other groups on product delivery and order management issues.
• C. Provide timely responses to internal and external customers (includes customer inquiries, price and delivery requests, advance warning of shipping delays, shipment confirmation, order reschedules and return authorizations).
• D. Manage and respond to all customer requests within the dedicated customer websites.
• E. Analyze, track, and understand customer behaviors and communications throughout the production process.
• F. Print and distribute daily reports and update charts for key business measures as needed.
• G. Demonstrate a competency level of product, production process and capabilities as well as the SAP order management system.
• H. Provides customer service excellence.
• I. Serves as project leader in matters of major customer performance. Examples may include recovery schedules, new part setups and quality issues.
• J. Maintain strong customer relationships by designing and implementing new processes to improve customer relationships.
• K. Develop, lead, and promote a culture in the organization that supports the expected results in the Occupational Safety, Health, and Environmental system (MESH).
• L. Maintain waste segregation culture.
• M. Separate hazardous waste from the normal trash
• N. Place waste according to the assigned containers.
• O. Maintain your area clean and free of contaminants.
• P. Not waste of water or electricity.
• Q. Report any activity that can put in risk my safety and environment.
• R. Identify and give adequate disposition to all chemical products, which can contaminate the environment.
• S. Act/Report immediately any chemical discharge case.
• T. Ensure the rights containers for disposition of hazardous waste (identifying containers and containers to prevent discharge)

Qualifications

• Professional Degree.
• 2 year of experience in Customer Service or Materials Planning.
• Bilingual: English/Spanish.

Skills

• Think and acts strategically.
• Gets results.
• Builds Organizational Capability.
• Enables Digital mindset.
• Leadership attributes (passionate, accountable, ethical, learn, transparent, efficient).

Aspirational Objectives

• To be the preferred supplier to customers and channel partners
• To make work exciting, engaging and meaningful for our employees
• To make our communities stronger
• To ensure the safety, health and wellness of our employees
• To be a model of inclusion and diversity in our industry
• To be active stewards of the environment

EHS Commitment

• Promotes “Zero Incident Culture” in the work area.
• Promote “Environmental Culture” in the work area.
• Participate in all 100% of the legal and corporate EHS trainings.
• Reporting unsafe conditions and behaviors, such as “Near misses”, “Gembas”, and “Coaching programs”.

Continuous Improvement (CI) Commitment

• Participate on continuous improvements programs; ECIS, OpA, i4.0, EBS Pull, Cost Out, RIE.
• Generate and implement Ideas.
• Promotes a recognition culture.
• Participate on CI trainings assigned.
• Import and export best and transferable practices.
• Attend daily accountability Tier meeting.

Functional Competencies

Market and Customer Knowledge. Key elements for Market and Customer Knowledge includes understanding individual customer needs and wants, being flexible in meeting customer demands, and having a positive attitude towards customers. It entails providing synthesized customer and market insights to sales and marketing to develop solutions to meet customer needs. Superior insights into these areas are fundamental to creating, pricing and selling value.

Price for Value. Key elements of Price for Value include developing value-based pricing strategies versus cost-based pricing, establishing and enforcing transactional excellence and understanding true customer and product profitability.

Sales and Channel Strategy & Management. Key elements include identifying the support skills required to service customer transactions, treating customers like partners rather than adversaries, making it easy for customers to do business with Eaton, encouraging customer feedback and developing repeat relationships.

Value Proposition Design. Key elements of Value Proposition Design includes using market and customer knowledge to identify customer needs, develop creative offering and seek to exceed customer expectations.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.