Call Center

Abuelita'S Pizza; Oaxaca de Juárez; On-site; MXN 250,000 - 350,000; Full time

Job summary

Eaton's Corporate Sector is seeking a Call Center Agent to serve as the single point of contact for distributors and engineers, coordinating with plants and warehouses. The role emphasizes multi-tasking, process improvements, and accurate data handling.

Requirements include a bachelor’s degree, 3+ years of customer interaction, and strong English skills. Proficiency in CRM/SAP and Microsoft Office is needed, with a focus on service level targets.

Qualifications

• Bachelor degree is required.
• Minimum 3 years of customer interaction experience.
• Fully bilingual English required (read/write/speak).

Responsibilities

• Fulfill order management related activities for distributors.
• Drive customer service via phone and email and meet SLAs.
• Identify and implement process improvements.
• Maintain daily usage of the Customer 360 tool.
• Change notice management.
• Facilitate efficient information flow to meet customer needs and performance targets.
• Handle high-pressure, detail-oriented environment with diligence.
• Demonstrate analytical and critical thinking skills.
• Constructively resolve conflicts and discrepancies for positive outcomes.
• Prioritize customer demand to improve product flow.
• Work with finance to resolve customer credit requests.

Skills

Drive for results

Decision making

Problem solving

Education

Bachelor degree

Tools

CRM software

SAP

Microsoft Office

Vista

VOTW

Mentor software

Job description

Eaton's Corporate Sector division is currently seeking a Call Center Agent.
What you'll do:
Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton's manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.
Job Responsibilities
A. Fulfill order management related activities for distributors
B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
C. Identify and implement process improvements
D. Maintain daily usage of the Customer 360 tool
E. Change notice management
F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail
H. Proven analytical and critical thinking skills
I. Ability to constructively manage conflicts and discrepancies towards positive resolution
J. Prioritizing customer demand to assist with improved product flow
K. Work with finance team to resolve customer credit requests

Qualifications:
Education level required
- Bachelor degree necessary.
Years and area of experience required
- Minimum customer interaction experience (3 years)
Technical knowledge
- Knowledge of CRM software and SAP
- Strong knowledge of Microsoft Office (word, excel, email, internet)
- Strong listen, written and verbal communication skills
- Knowledge of Vista, VOTW and Mentor software
- High Ability to speak, write, and read English - Fully bilingual
Skills:
Soft skills
- Drive for results
- Makes Decisions & Solves Problems
- Demonstrates