Senior Customer Service & Contracts Liaison

Eaton Corporation; Tijuana; On-site; MXN 350,000 - 520,000; Full time

Job summary

Eaton Corporation's IS AER ITD division seeks a Sr. Customer Service Representative to manage customer relationships, ensure on-time delivery, and meet contract requirements.

You will serve as the primary internal and external contact, support order processing, monitor quotes, and coordinate with Contracts, Manufacturing, Planning and Quality teams to resolve issues and grow customer loyalty.

Strong communication in English and Spanish is required, with experience in a manufacturing environment.

Qualifications

• Bachelor's degree in engineering, business, marketing or related field
• 3 years of experience in customer service or contract administration
• Fluent in English & Spanish
• Experience in manufacturing environment, aero preferred
• Experience with technical product support

Responsibilities

• Serve as primary contact for assigned customers and represent their voice
• Manage all aspects of customer relationship and daily interactions
• Support order management to ensure accurate and timely processing
• Understand contracts terms in collaboration with Contracts team
• Monitor existing contracts for delivery compliance
• Develop and maintain customer information documents
• Negotiate changes in demand to ensure on-time delivery
• Coordinate with Accounts Receivable on disputed invoices
• Work with operations and supply chain to ensure on-time delivery
• Train others to navigate customer schedules

Skills

English fluency

Spanish fluency

Customer service

Manufacturing experience

ERP systems

Education

Bachelor's degree in engineering, business, marketing or related field

Tools

MFG Pro

ERP systems

Quotes and order entry tools

Customer portals

Job description

Eaton Corporation's IS AER ITD division seeks a Sr. Customer Service Representative to manage customer relationships, ensure on-time delivery, and meet contract requirements.

You will serve as the primary internal and external contact, support order processing, monitor quotes, and coordinate with Contracts, Manufacturing, Planning and Quality teams to resolve issues and grow customer loyalty.

Strong communication in English and Spanish is required, with experience in a manufacturing environment.