Bilingual Customer Success Manager (EN/ES) | B2B SaaS Growth

Sitetracker; Ciudad de México; On-site; MXN 420,000 - 660,000; Full time

Job summary

Sitetracker is seeking a Customer Success Manager to manage a portfolio of 30–35 accounts across North America, including Spanish-speaking customers. You will drive adoption, retention, and measurable business outcomes by crafting success plans, conducting business reviews, and partnering with Sales and Product to mitigate churn.

Fluent in English and Spanish is essential. You will use Salesforce to maintain plans and health data, develop scalable communication strategies, and push for

Qualifications

• 1–2+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within B2B SaaS.
• Experience managing a portfolio of customer accounts, establishing engagement cadences, maintaining success plans, and driving measurable adoption and retention outcomes.

Responsibilities

• Own a portfolio of approximately 30–35 accounts and drive adoption and retention.
• Develop customer success plans and engagement cadences.
• Use health scores and product usage data to identify risks and opportunities.
• Collaborate with Sales, Product and internal teams on renewal forecasting.
• Create personalized communications across stakeholders and regions.
• Maintain accurate account and success plans in Salesforce and develop scalable processes.

Skills

CS/AM experience

Portfolio management

Customer health analysis

Growth opportunities

Cross-functional collaboration

Tools

Salesforce

Job description

Sitetracker is seeking a Customer Success Manager to manage a portfolio of 30–35 accounts across North America, including Spanish-speaking customers. You will drive adoption, retention, and measurable business outcomes by crafting success plans, conducting business reviews, and partnering with Sales and Product to mitigate churn.

Fluent in English and Spanish is essential. You will use Salesforce to maintain plans and health data, develop scalable communication strategies, and push for