Growth-Focused SMB Customer Success Manager

Guesty; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Guesty is seeking a Customer Success Manager to maintain and deepen relationships with SMB clients, driving adoption, retention, and growth in a fast-paced SaaS environment. You will be the primary contact, translating customer needs into value and collaborating across teams.

Fluency in English and Spanish is required, with a track record of meeting quotas and building long-term partnerships. Prior experience in hospitality tech or property management is a plus.

Qualifications

• 2+ years of account management experience in complex SaaS software.
• Fluent English and Spanish required; additional languages are a plus.
• Proven track record of meeting/exceeding quotas, negotiating terms, and closing deals to grow revenue.
• Expertise in client retention strategies and building long-term partnerships.
• Ability to work in a fast-paced environment and be an outstanding team player.

Responsibilities

• Manage post-sale engagement, retention, growth, and renewal of customers by identifying opportunities and ensuring success.
• Analyze customer performance metrics to identify growth opportunities and present new solutions to enhance value.
• Serve as a trusted advisor to customers and educate them on product use and benefits.
• Collaborate with Sales, Implementation, Finance, Support to ensure seamless service delivery and exceed expectations.
• Maintain understanding of product offerings and stay updated on new features and best practices.

Skills

Fluent English

Fluent Spanish

CRM experience

Account management

Negotiation

Team player

Tools

Salesforce

Job description

Guesty is seeking a Customer Success Manager to maintain and deepen relationships with SMB clients, driving adoption, retention, and growth in a fast-paced SaaS environment. You will be the primary contact, translating customer needs into value and collaborating across teams.

Fluency in English and Spanish is required, with a track record of meeting quotas and building long-term partnerships. Prior experience in hospitality tech or property management is a plus.