Bilingual SaaS Customer Success Manager

Sitetracker; México; On-site; MXN 550,000 - 950,000; Full time

Job summary

Sitetracker is seeking a Customer Success Manager to oversee a portfolio of 30–35 accounts across North America, focusing on value realization, adoption, and long-term partnership. You will align Sitetracker’s platform capabilities with customer objectives and manage engagement cadences in English and Spanish.

You will leverage health scores, usage data, and engagement trends to identify risks and opportunities, collaborating with Sales, Product, and other teams to ensure renewal predictability

Qualifications

• 1–2+ years in Customer Success, Account Management, or similar in B2B SaaS
• Ability to manage a portfolio, set engagement cadences, and drive adoption/retention
• Ability to analyze health, usage, and business objectives to forecast renewals
• Proven in developing scalable playbooks to improve retention
• Experience identifying growth opportunities and partnering cross-functionally

Responsibilities

• Own a portfolio of 30–35 accounts; develop success plans and engagement cadences
• Use health scores, product usage data, and trends to identify risks and opportunities
• Lead business reviews and communicate value to stakeholders across levels and regions
• Maintain accurate account and engagement data in Salesforce; drive scalable processes
• Develop repeatable frameworks and dashboards to improve portfolio visibility

Skills

Portfolio management

Customer engagement

Data-driven analysis

Cross-functional collaboration

Forecast & renewal

Job description

Sitetracker is seeking a Customer Success Manager to oversee a portfolio of 30–35 accounts across North America, focusing on value realization, adoption, and long-term partnership. You will align Sitetracker’s platform capabilities with customer objectives and manage engagement cadences in English and Spanish.

You will leverage health scores, usage data, and engagement trends to identify risks and opportunities, collaborating with Sales, Product, and other teams to ensure renewal predictability