Multilingual Customer Support Specialist — On-site

Placements24; Tlalnepantla; On-site; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Job summary

Placements24 is seeking a dynamic Multilingual Customer Support Specialist to join our team in Tlalnepantla, State of Mexico. The role focuses on handling international inquiries and delivering high-quality service across languages, in a full-time, on-site setting.

Ideal candidates will communicate fluently in Spanish and English, with additional languages a strong advantage. You will work within CRM-driven processes, supporting customers and contributing to team success in a collaborative

Qualifications

• Fluent in Spanish and English; other languages encouraged.
• Experience in a customer support or service role.
• Proficiency with CRM and helpdesk systems.

Responsibilities

• Respond to inquiries via phone, email, and chat in multiple languages.
• Provide product and service information and troubleshoot.
• Escalate complex issues to appropriate departments.
• Document interactions in the CRM system.
• Identify trends and report to management.
• Assist in training new team members.

Skills

Multilingual support

Customer service

CRM proficiency

Ticketing systems

Communication skills

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Helpdesk ticketing systems

Job description

Placements24 is seeking a dynamic Multilingual Customer Support Specialist to join our team in Tlalnepantla, State of Mexico. The role focuses on handling international inquiries and delivering high-quality service across languages, in a full-time, on-site setting.

Ideal candidates will communicate fluently in Spanish and English, with additional languages a strong advantage. You will work within CRM-driven processes, supporting customers and contributing to team success in a collaborative