Remote Bilingual Customer Service Agent (EN/ES)

Qualfon; San Luis Potosí; Remote; MXN 78,000 - 123,000; Full time

Job summary

Qualfon in Mexico is seeking a bilingual Customer Service Agent to support customers from a 100% home office in Aguascalientes. You will handle inquiries with empathy, ensuring accurate information and a positive customer experience.

Requirements include English proficiency (B2+ / C1), a high school diploma, strong communication and problem-solving skills, and the ability to type at least 25 WPM with 90% accuracy. 18+ and Puebla residency are required. Training is provided.

Qualifications

• Bilingual English/Spanish required.
• High school diploma required.
• Typing speed of at least 25 words per minute with 90% accuracy.
• 18+ years old and Puebla residency required.

Responsibilities

• Handle inquiries with empathy and provide accurate information.
• Ensure a positive customer experience.

Skills

Bilingual English/Spanish

Strong communication

Problem-solving

Typing 25 WPM

Education

High school diploma

Job description

Qualfon in Mexico is hiring a bilingual (English and Spanish) Customer Service Agent to provide support from a 100% home office in Aguascalientes. You will handle inquiries with empathy, ensuring accurate information and a positive customer experience.

Requirements include English proficiency (B2+ / C1), a high school diploma, strong communication and problem-solving skills, and the ability to type at least 25 WPM with 90% accuracy. 18+ and Puebla residency are required. Training is provided.