Remote Bilingual Customer Service Agent (EN/ES)

Qualfon; Puebla de Zaragoza; Remote; MXN 83,000 - 124,000; Full time

Benefits offered by this job

Training provided

Job summary

Qualfon in Mexico is hiring a bilingual English/Spanish Customer Service Agent to support customers from a 100% home office in Aguascalientes. You will handle inquiries with empathy, ensuring accurate information and a positive customer experience.

Requirements include English proficiency (B2+ / C1), a high school diploma, strong communication and problem-solving skills, and the ability to type at least 25 WPM with 90% accuracy. 18+ and Puebla residency are required. Training is provided.

Qualifications

• Bilingual English/Spanish required.
• English proficiency at least B2+/C1.
• High school diploma required, 18+.

Skills

Bilingual English/Spanish

Typing 25 WPM

Excellent communication

Problem solving

Education

High School Diploma

Job description

Qualfon in Mexico is hiring a bilingual (English and Spanish) Customer Service Agent to provide support from a 100% home office in Aguascalientes. You will handle inquiries with empathy, ensuring accurate information and a positive customer experience.

Requirements include English proficiency (B2+ / C1), a high school diploma, strong communication and problem-solving skills, and the ability to type at least 25 WPM with 90% accuracy. 18+ and Puebla residency are required. Training is provided.