Bilingual Customer Experience Scheduler - Logistics

J.B. Hunt Transport; Santiago de Querétaro; On-site; MXN 180,000 - 240,000; Full time

Job summary

J.B. Hunt Transport seeks an experienced Customer Experience Appointment Representative in MXO to coordinate load scheduling and delivery appointments.

You will build and maintain relationships with customers and internal teams, ensuring accurate documentation for disputes and timely service. The role requires bilingual English/Spanish capability, high school completion (with 1–2 years of experience) and is based in Querétaro, MX.

Qualifications

• Must be legally entitled to work in Mexico.
• High School Diploma with 1-2 years of working experience.
• Bilingual in English/Spanish.

Responsibilities

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction.
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments.
• Provide documentation to validate customer disputes.
• Resolve appointment requests for key customers with delivery dates within locked out areas.
• Track trailer pools to see if customer has available empties to determine scheduling.
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction.
• Monitor customer's freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service.

Skills

Bilingual English/Spanish

Multitasking

Phone communication

Time management

Education

Bachelor's degree - Business Administration/Management

Bachelor's degree - Business Communications

High School diploma

Job description

J.B. Hunt Transport seeks an experienced Customer Experience Appointment Representative in MXO to coordinate load scheduling and delivery appointments.

You will build and maintain relationships with customers and internal teams, ensuring accurate documentation for disputes and timely service. The role requires bilingual English/Spanish capability, high school completion (with 1–2 years of experience) and is based in Querétaro, MX.