Customer Experience Appointment Representative - Mxo

J.B. Hunt Transport; Santiago de Querétaro; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

J.B. Hunt Transport seeks an experienced Customer Experience Appointment Representative in MXO to coordinate load scheduling and delivery appointments.

You will build and maintain relationships with customers and internal teams, ensuring accurate documentation for disputes and timely service. The role requires bilingual English/Spanish capability, high school completion (with 1–2 years of experience) and is based in Querétaro, MX.

Formación

• Must be legally entitled to work in Mexico.
• High School Diploma with 1-2 years of working experience.
• Bilingual in English/Spanish.

Responsabilidades

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction.
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments.
• Provide documentation to validate customer disputes.
• Resolve appointment requests for key customers with delivery dates within locked out areas.
• Track trailer pools to see if customer has available empties to determine scheduling.
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction.
• Monitor customer's freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service.

Conocimientos

Bilingual English/Spanish

Multitasking

Phone communication

Time management

Educación

Bachelor's degree - Business Administration/Management

Bachelor's degree - Business Communications

High School diploma

Descripción del empleo

Customer Experience Appointment Representative - MXO (Open)

Job Title: Customer Experience Appointment Representative - MXO

Department: Administration, Facilities & Secretarial

Country: Mexico

State/Province: Querétaro

City: Querétaro

Full/Part Time: Full time

Job Summary:

Under direct supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries. This position is with Hunt Mexicana, S.A de C.V.

Job Description:

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
• Provide documentation to validate customer disputes
• Resolve appointment requests for key customers with delivery dates within locked out areas
• Track trailer pools to see if customer has available empties to determine scheduling
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction
• Monitor customer's freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service

Qualifications:

Minimum Qualifications:

• Must be legally entitled to work in Mexico
• High School Diploma with 1-2 year of working experience
• Bilingual in English/Spanish

Preferred Qualifications:

• Bachelor's Degree with 1-2 year of working experience
• Ability to multitask
• Ability to communicate effectively over the phone all medium
• Ability to embrace change
• Proficient time-management skills
• Ability to handle a stressful work-environment

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education:

• Bachelors: Business Administration/Management
• Bachelors: Business Communications
• High School (Required)

Work Experience:

• Customer Service/Account Manager
• Intermodal
• Transportation/Logistics

Job Opening ID: 00649780 Customer Experience Appointment Representative - MXO (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.