Bilingual Loan Support Specialist

Redial BPO; Mexicali; In loco; MXN 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Redial BPO in Mexicali, MX is seeking a Bilingual Loan Support Specialist to assist customers with loan completion and account management. The role blends customer service, documentation guidance, and regulatory compliance to deliver effective financial solutions.

The successful candidate will be fluent in English and Spanish, able to multitask across multiple processes, and maintain accurate records while meeting performance goals in a dynamic call center environment.

Competenze

• Call center experience required.
• Fluent English and Spanish communication.
• Typing speed of at least 35 WPM.
• Ability to multitask and manage priorities.
• Strong attention to detail and compliance awareness.

Mansioni

• Manage inbound and outbound customer communications.
• Guide customers through loan documentation and online signing processes.
• Help clients understand repayment options and account requirements.
• Maintain accurate customer records and account updates.
• Respond promptly to callback requests and customer inquiries.
• Collaborate with multiple departments to resolve account issues.
• Address objections and present clear solutions.
• Prioritize workload across multiple customer accounts and pipelines.
• Provide exceptional customer service while meeting performance goals.

Conoscenze

Call center exp

Bilingual EN/ES

Typing 35 WPM

Multitasking

Attention to detail

Compliance awareness

Descrizione del lavoro

Bilingual Loan Support Specialist (English/Spanish)

Location: Mexicali, Baja California

Job Type: Full-Time

Schedule: Full-time availability required

About the Role

We are hiring a Bilingual Loan Support Specialist to assist customers throughout the loan completion and account management process. This position combines customer service, account support, and loan assistance while ensuring compliance with company policies and regulatory requirements. The ideal candidate is detail-oriented, persuasive, and passionate about helping customers find the best financial solutions.

Responsibilities

• Manage inbound and outbound customer communications.
• Guide customers through loan documentation and online signing processes.
• Help clients understand repayment options and account requirements.
• Maintain accurate customer records and account updates.
• Respond promptly to callback requests and customer inquiries.
• Collaborate with multiple departments to resolve account issues.
• Address objections and present clear solutions.
• Prioritize workload across multiple customer accounts and pipelines.
• Provide exceptional customer service while meeting performance goals.

Qualifications

• Call center experience (required).
• Fluent English and Spanish communication skills.
• Typing speed of at least 35 WPM.
• Ability to multitask and manage competing priorities.
• Strong attention to detail and compliance awareness.

Join a dynamic team where you can grow your career while making a meaningful impact on customers seeking financial solutions.

All qualified applicants will be evaluated based on their experience, skills, and competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any characteristic protected by applicable law.