Bilingual Customer Care Specialist – Calm, Solutions

Hexaware Technologies; Monterrey; Presencial; MXN 167.000 - 184.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Food vouchers

Company bonus

Medical plan

Wellness program

Descripción de la vacante

Hexaware Technologies is hiring a Customer Care Executive for an on-site role in downtown Monterrey. You will provide comprehensive customer support, understand root causes, and craft tailored solutions while maintaining calm and professionalism on every call.

The position emphasizes turning customer dissatisfaction into positive experiences and promoting customer loyalty. The role requires English at B2+ level, a high school diploma, and strong communication skills.

Formación

• Advanced English skills (B2+).
• High School Diploma required.
• 0–12 months call center or customer service experience is a plus.
• Computer and typing skills are required.
• Excellent written and verbal communication; active listening.

Responsabilidades

• Provide full customer support for customer inquiries.
• Probe to understand root cause and tailor solutions.
• Stay calm with irate customers and turn negatives into positives.
• Convert detractors into promoters and advocate for the service.

Conocimientos

English (B2+)

Computer skills

Typing skills

Excellent written & verbal

Educación

High School Diploma

Herramientas

None

Descripción del empleo

Hexaware Technologies is hiring a Customer Care Executive for an on-site role in downtown Monterrey. You will provide comprehensive customer support, understand root causes, and craft tailored solutions while maintaining calm and professionalism on every call.

The position emphasizes turning customer dissatisfaction into positive experiences and promoting customer loyalty. The role requires English at B2+ level, a high school diploma, and strong communication skills.