NEW! Customer Care Executive

Hexaware Technologies; Monterrey; Presencial; MXN 167.000 - 184.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Food vouchers

Company bonus

Medical plan

Wellness program

Descripción de la vacante

Hexaware Technologies is hiring a Customer Care Executive for an on-site role in downtown Monterrey. You will provide comprehensive customer support, understand root causes, and craft tailored solutions while maintaining calm and professionalism on every call.

The position emphasizes turning customer dissatisfaction into positive experiences and promoting customer loyalty. The role requires English at B2+ level, a high school diploma, and strong communication skills.

Formación

• Advanced English skills (B2+).
• High School Diploma required.
• 0–12 months call center or customer service experience is a plus.
• Computer and typing skills are required.
• Excellent written and verbal communication; active listening.

Responsabilidades

• Provide full customer support for customer inquiries.
• Probe to understand root cause and tailor solutions.
• Stay calm with irate customers and turn negatives into positives.
• Convert detractors into promoters and advocate for the service.

Conocimientos

English (B2+)

Computer skills

Typing skills

Excellent written & verbal

Educación

High School Diploma

Herramientas

None

Descripción del empleo

We’re Hiring: Customer Care Executive

Location: On-Site, site in downtown Monterrey, at Centro Cuauhtémoc.

Schedule: Monday – Friday | 7:00 AM-4:00PM (DST may cause the schedule to vary)

Salary & Benefits:

Monthly Salary: Base salary ranges between $15,000.00MXN and $16,500.00MXN before taxes + $1,069.00MXN in food vouchers + $220.00MXN company bonus + law and above the law benefits (minor medical plan, nutritional & psychological program once a month) (base salary final offer is provided after the first round of interviews)

About the Role

• Provide full customer support regarding any concern or request
• Probing to understand the root cause of the dissatisfaction to provide a tailored solution
• Remaining calm and patient with irate or emotional customers, turning negative experiences into positive ones
• Converting detractors into promoters

Requirements

• Advanced English Skills/B2+
• High School Diploma
• 0 months - 1 year of call center experience, customer service experience is a huge plus
• Computer & Typing Skills
• Extraordinary communication skills, both written and oral, active listener. No fear on the phone and excellent written communication for crafting strategic outreach.

Join Us

If you’re a customer service professional who thrives in a fast paced environment and enjoys helping others, we’d love to hear from you.

#Opportunity #HexawareTechnologies #CustomerService #PeopleSkills #ApplyNow #Journey #Growth #SupportAgent #JoinUs