New! Customer Care Executive

Hexaware Technologies; Linares; Presencial; MXN 167.000 - 184.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Food vouchers

Company bonus

Medical & wellness program

Descripción de la vacante

Hexaware Technologies is hiring a Customer Care Executive for an on-site role in Monterrey Centro Cuauhtémoc. The schedule is Monday–Friday, 7:00 AM–4:00 PM (DST may vary). The position offers a base salary and benefits, with potential bonuses based on performance.

Responsibilities include providing full customer support, diagnosing root causes, and maintaining composure with challenging customers to convert detractors into promoters.

Formación

• Advanced English (B2+)
• High School Diploma
• 0–12 months call center or customer service experience preferred
• Computer & typing skills
• Excellent written and verbal communication, active listening, and phone handling abilities

Responsabilidades

• Provide full customer support for inquiries and requests
• Probe to identify root causes and offer tailored solutions
• Stay calm and professional with irate customers
• Convert detractors into promoters

Conocimientos

Advanced English

Communication skills

Active listening

Phone etiquette

Typing skills

Educación

High School Diploma

Descripción del empleo

We’re Hiring: Customer Care Executive

Location: On-Site, site in downtown Monterrey, at Centro Cuauhtémoc.

Schedule: Monday – Friday | 7:00 AM-4:00PM (DST may cause the schedule to vary)

Salary & Benefits

Monthly Salary: Base salary ranges between $15,000.00MXN and $16,500.00MXN before taxes + $1,069.00MXN in food vouchers + $220.00MXN company bonus + law and above the law benefits (minor medical plan, nutritional & psychological program once a month) (base salary final offer is provided after the first round of interviews)

About the Role

• Provide full customer support regarding any concern or request


• Probing to understand the root cause of the dissatisfaction to provide a tailored solution


• Remaining calm and patient with irate or emotional customers, turning negative experiences into positive ones


• Converting detractors into promoters

Requirements

• Advanced English Skills/B2+


• High School Diploma


• 0 months - 1 year of call center experience, customer service experience is a huge plus


• Computer & Typing Skills


• Extraordinary communication skills, both written and oral, active listener. No fear on the phone and excellent written communication for crafting strategic outreach.