Global Credit & Collections Analyst

Ericsson GmbH; Ciudad de México; Híbrido; MXN 260.000 - 380.000; Jornada completa

Descripción de la vacante

Ericsson GmbH in Mexico City is seeking a Collections Specialist to support migration of collections activities into the Shared Services Center, standardize processes, and manage day-to-day cash collection for B2B customers.

You will work with Billing, Treasury, Credit Management, Sales, and global virtual teams, using Zuora and Oracle, with a focus on accuracy, service levels, and process improvement.

Formación

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field.
• Professional experience in cash collection, accounts receivable, credit management, or a related finance function.
• Experience working in a B2B operational environment.
• Knowledge of Treasury and Credit Management practices.
• Hands-on experience with billing and collections platforms, preferably Zuora and Oracle.
• Experience handling customers and conducting payment follow-ups professionally.
• Strong written and verbal English communication skills.
• Ability to work effectively in virtual and multicultural teams.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage priorities, meet deadlines, and work with attention to detail.
• Adaptability and willingness to support process migrations and changes in ways of working.

Responsabilidades

• Migrate collections activities into the SSC, support knowledge transfer, and standardize processes.
• Perform day-to-day cash collection and accounts receivable activities for B2B customers.
• Follow up with customers on overdue invoices, payment commitments, disputes, and account-related matters.
• Investigate and resolve billing, payment, and account discrepancies with internal stakeholders.
• Collaborate effectively with Billing, Treasury, Credit Management, Sales, and virtual teams globally.
• Use billing and collections platforms, including Zuora and Oracle, while maintaining accurate records and meeting agreed service levels.
• Identify opportunities to improve process efficiency, consistency, and customer experience.

Conocimientos

Cash collection

Accounts receivable

Credit management

English communication

Analytical skills

Virtual collaboration

Prioritization & time management

Adaptability

Educación

Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field

Herramientas

Zuora

Oracle

Descripción del empleo

Ericsson GmbH in Mexico City is seeking a Collections Specialist to support migration of collections activities into the Shared Services Center, standardize processes, and manage day-to-day cash collection for B2B customers.

You will work with Billing, Treasury, Credit Management, Sales, and global virtual teams, using Zuora and Oracle, with a focus on accuracy, service levels, and process improvement.