Strategic B2B Credit & Collections Analyst

Ericsson; Ciudad de México; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Ericsson’s Shared Services Center in Mexico City is seeking a collections professional to manage end-to-end AR for Vonage’s global business. You will own the process for B2B and enterprise accounts, monitor aging balances, resolve disputes, and coordinate with Billing, Sales, Tax and Legal to ensure timely payments.

The role requires 3–5 years in B2B collections or accounts receivable, with experience in mid-market or enterprise portfolios and a solid grasp of the Order-to-Cash cycle.

Formación

• 3–5 years of experience in B2B collections or accounts receivable.
• Experience managing mid-market or enterprise customer portfolios.
• Strong understanding of the Order-to-Cash cycle including invoicing, cash application, disputes, refunds and write-offs.

Responsabilidades

• Own the end-to-end collections process for assigned B2B and enterprise accounts.
• Monitor aging balances, prioritize high-value and overdue accounts, and apply effective collection strategies.
• Build relationships with customers and internal teams to resolve payment blockers.
• Investigate billing disputes and coordinate resolutions across Billing, Sales, Tax, and Legal.
• Reconcile payments, apply cash accurately, resolve unapplied credits and receipts.
• Process refunds, adjustments, and write-offs in line with internal controls.
• Maintain accurate account notes, dispute records, and collection history.
• Support customer onboarding, collections reviews, escalations, and process improvements.

Conocimientos

B2B collections

Accounts receivable

Order-to-Cash

Excel

ERP/CRM systems

Herramientas

ERP systems

CRM platforms

Billing platforms

Descripción del empleo

Ericsson’s Shared Services Center in Mexico City is seeking a collections professional to manage end-to-end AR for Vonage’s global business. You will own the process for B2B and enterprise accounts, monitor aging balances, resolve disputes, and coordinate with Billing, Sales, Tax and Legal to ensure timely payments.

The role requires 3–5 years in B2B collections or accounts receivable, with experience in mid-market or enterprise portfolios and a solid grasp of the Order-to-Cash cycle.