Strategic Enterprise B2B Collections Analyst

Ericsson GmbH; Ciudad de México; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

Ericsson GmbH in Mexico City is seeking a skilled collections professional to join the Shared Services Center supporting Vonage's global business. You will own the end-to-end collections for mid-market and enterprise accounts, drive timely payments, and resolve billing blockers.

Collaborate with Sales, Billing, Tax and Legal to reconcile payments, handle disputes, and ensure SOX-compliant processes. This role requires 3–5 years' B2B AR experience and strong Excel plus ERP/CRM proficiency.

Formación

• 3–5 years of experience in B2B collections or accounts receivable.
• Experience managing mid-market or enterprise customer portfolios.
• Strong understanding of the Order-to-Cash cycle, including invoicing, cash application, disputes, refunds, and write-offs.
• Proficiency in Microsoft Excel and experience with ERP, CRM, billing, or collections platforms.
• Excellent communication, negotiation, analytical, and relationship-management skills.
• High attention to detail, sound judgment, and a results-oriented mindset.

Responsabilidades

• Own the end-to-end collections process for assigned B2B and enterprise accounts.
• Monitor aging balances, prioritize high-value and overdue accounts, and execute effective collection strategies.
• Build strong relationships with customers and internal stakeholders to resolve payment blockers.
• Investigate billing disputes and coordinate resolutions across Billing, Sales, Tax, and Legal.
• Reconcile payments, apply cash accurately, and resolve unapplied credits and receipts.
• Process refunds, adjustments, and write-offs in line with internal controls and SOX requirements.
• Maintain accurate account notes, dispute records, and collection history.
• Support customer onboarding, collections reviews, escalations, and process improvement initiatives.

Conocimientos

B2B collections

Accounts receivable

Negotiation

Relationship management

Attention to detail

Communication

Analytical thinking

Herramientas

Excel

ERP systems

CRM systems

Zuora

Oracle Advanced Collections

Salesforce

Descripción del empleo

Ericsson GmbH in Mexico City is seeking a skilled collections professional to join the Shared Services Center supporting Vonage's global business. You will own the end-to-end collections for mid-market and enterprise accounts, drive timely payments, and resolve billing blockers.

Collaborate with Sales, Billing, Tax and Legal to reconcile payments, handle disputes, and ensure SOX-compliant processes. This role requires 3–5 years' B2B AR experience and strong Excel plus ERP/CRM proficiency.