Remote Customer Account Specialist – Logistics

C.H. Robinson; Monterrey; Hybrid; MXN 300,000 - 540,000; Full time

Benefits offered by this job

Competitive benefits plan

Life and medical insurance

Employee stock purchase plan

Job summary

C.H. Robinson in Monterrey seeks a Customer Account Specialist to support customers and manage cross-border logistics operations. The role involves collaboration with internal teams to execute shipments, resolve issues, and drive a superior customer experience.

The ideal candidate will have logistics, transportation, or customs process experience and a strong operational background for customer-facing duties in a fast-paced environment.

Qualifications

• Customer-facing experience or equivalent is preferred.
• Strong attention to detail and problem-solving abilities.
• Willingness to learn and adapt in a dynamic logistics environment.

Responsibilities

• Cultivate and maintain trust-based relationships with customers and internal teams.
• Manage cross-border logistics operations, order creation, load assignment, and tracking.
• Troubleshoot EDI and Navisphere platforms and resolve operational challenges.

Skills

Customer engagement

Attention to detail

Willingness to learn

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

C.H. Robinson in Monterrey seeks a Customer Account Specialist to support customers and manage cross-border logistics operations. The role involves collaboration with internal teams to execute shipments, resolve issues, and drive a superior customer experience.

The ideal candidate will have logistics, transportation, or customs process experience and a strong operational background for customer-facing duties in a fast-paced environment.