Hybrid Customer Account Specialist – Logistics

C.H. Robinson; San Pedro Garza García; Hybrid; MXN 360,000 - 540,000; Full time

Job summary

C.H. Robinson in Monterrey is hiring a Customer Account Specialist to support customers and manage cross-border logistics operations.

You will work with customers and internal teams to ensure shipments run smoothly, resolve issues, and deliver an exceptional experience. The role emphasizes on-site collaboration four days a week with one remote day, requiring a practical logistics background and strong customer-facing skills.

Qualifications

• High School Diploma or GED is required.
• Ability to travel up to 5% domestically.

Responsibilities

• Provide exceptional customer service and support for cross-border logistics operations.
• Execute operational tasks such as order creation, load assignment, and tracking with accuracy.
• Maintain data integrity across systems and communicate issues to stakeholders.
• Collaborate with internal teams to improve account processes and KPIs.
• Assist with tender responses and load board portal management as needed.

Skills

Customer engagement

Attention to detail

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

C.H. Robinson in Monterrey is hiring a Customer Account Specialist to support customers and manage cross-border logistics operations.

You will work with customers and internal teams to ensure shipments run smoothly, resolve issues, and deliver an exceptional experience. The role emphasizes on-site collaboration four days a week with one remote day, requiring a practical logistics background and strong customer-facing skills.