Claims Reporting Representative

Integon Services Co; México; Remote; MXN 244,000 - 292,000; Full time

Benefits offered by this job

Full training

9 days PTO

IMSS & Infonavit wages reported

Food vouchers

Life and burial insurance

Internet/electricity bonus

Employee discounts

Referral program

Monthly activities

Job summary

Integon, a division in Mexico of The Allstate Corporation, is seeking a bilingual customer support specialist to guide callers to the appropriate party and file first notice of loss claims. You will perform basic clerical tasks while maintaining empathy and clear communication with customers.

The role emphasizes routing calls, providing general information on the claims process, and coordinating with customers and third parties to gather必要 file details, scheduling inspections, and arranging

Qualifications

• High School Diploma/ GED or equivalent experience.
• Call Center experience (Preferred)
• Insurance industry knowledge (Preferred)

Responsibilities

• Establishes a connection with customers to gather and capture information, to file a first notice of loss claim.
• Provides an overview of the basic claims process and information of a general nature to customers.
• Receives, screens, and routes incoming telephone calls and other electronic correspondence.
• Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards.
• Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation.
• Assist customers with scheduling auto and/or property inspections, and a rental car as needed.
• Remain empathetic, and engaged during customer interactions.
• Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim.

Skills

Empathy

Bilingual English/Spanish

Communication skills

Education

High School Diploma/GED

Tools

Call Center Software

Job description

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description About Integon

Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products. At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.

Our Benefits

• Full paid during training
• Nine days of Paid Time Off (PTO) in addition to regular vacations
• Fully reported wages to IMSS and Infonavit
• Weekly food vouchers of $328 MXN
• Weekly Payment Life and burial insurance
• Internet and electricity bonus
• Special discounts at establishments
• Employee Referral Program
• Monthly activities and celebrations

Job Description

This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.

Key Responsibilities

• Establishes a connection with customers to gather and capture information, to file a first notice of loss claim.
• Provides an overview of the basic claims process and information of a general nature to customers.
• Receives, screens, and routes incoming telephone calls and other electronic correspondence.
• Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards.
• Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation.
• Assist customers with scheduling auto and/or property inspections, and a rental car as needed.
• Remain empathetic, and engaged during customer interactions.
• Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim.

Preferred Qualifications

• Education and Experience: High School Diploma/ GED or equivalent experience.
• Call Center experience (Preferred)
• Insurance industry knowledge (Preferred)

Functional Skills

• Ability to empathize with the customer.
• Performs routine tasks of basic complexity under general supervision.

Computer Skills

• Good organization skills with timely follow-up skills.
• Good oral and written communication skills.
• Fully Bilingual (English/Spanish).

For this position, we offer up to $ 24,000 MXN. monthly before taxes.

Skills

• Business Administration, Business Management, Call Center Management, Claims Administration, Quality Management.

Joining our team isn’t just a job — it’s an opportunity.

One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter. Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.

At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allow employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition.

About Us