Bilingual Automotive CSR (English/Spanish)

Solera; Coyoacán; On-site; MXN 201,000 - 268,000; Full time

Benefits offered by this job

Great pay with benefits

Flexible schedules

Fixed schedules

Global company with room for advance

Job summary

Solera is hiring bilingual English/Spanish Customer Service Representatives to support automotive dealership partners in a blended inbound/outbound role. You will handle inquiries, schedule service appointments, and drive outreach to retain customers and generate partnerships at a fast pace.

Ideal candidates have 6+ months of call center experience, strong communication skills, and proficiency with CRM and scheduling tools.

Qualifications

• 6 months or more of call center experience preferred.
• Ability to communicate clearly and professionally with customers and business partners over the phone.
• Strong telephone etiquette and customer service skills.
• Type accurately and efficiently.
• Demonstrate active listening and problem-solving skills.
• Respond quickly and effectively during customer conversations.
• Ability to build rapport and engage customers during both inbound and outbound interactions.
• Confident making outbound calls and speaking with dealership personnel and customers.
• Appropriately manage difficult customer situations while maintaining professionalism.
• Ability to multitask between scheduling systems, CRM tools, call applications, and customer conversations.
• Comfortable working in a blended environment where call types may vary throughout the day.

Responsibilities

• Serve as the first point of contact for customers calling their local dealerships.
• Handle a variety of customer questions, inquiries, and requests using dealership policies and procedures as a guide.
• Schedule, modify, cancel, confirm, and reschedule service appointments on behalf of automotive dealerships using dealership scheduling systems.
• Conduct outbound customer outreach to schedule appointments, re-engage customers, and support dealership retention initiatives.
• Make outbound business-to-business calls for dealership parts departments to identify opportunities and generate qualified leads.
• Transition seamlessly between inbound and outbound interactions throughout the day based on business needs.
• Effectively communicate with customers and dealership personnel in both English and Spanish while managing expectations and delivering a positive experience.
• Record customer information, appointment details, and call outcomes professionally and accurately.
• Conduct all customer and business interactions in an efficient, professional, and courteous manner.
• Build dealership loyalty and customer engagement through quality interactions and appointment-setting activities.

Skills

Bilingual English/Spanish

Customer service

Call center experience

Strong communication

Typing speed

Tools

CRM systems

Scheduling software

Phone systems

Job description

Solera is hiring bilingual English/Spanish Customer Service Representatives to support automotive dealership partners in a blended inbound/outbound role. You will handle inquiries, schedule service appointments, and drive outreach to retain customers and generate partnerships at a fast pace.

Ideal candidates have 6+ months of call center experience, strong communication skills, and proficiency with CRM and scheduling tools.