Bilingual CSR: Remote Support (English/Spanish)

Datamark, Inc.; Chihuahua; Remote; MXN 167,000 - 212,000; Full time

Benefits offered by this job

Health Insurance

Work From Home

Performance Bonus

Paid training

Flexible schedules

Internet Stipend

Job summary

A customer service company is seeking a Bilingual Customer Service Representative in Chihuahua, Mexico. This role requires fluency in English and Spanish, along with strong communication and problem-solving skills. Responsibilities include handling customer inquiries and ensuring a positive customer experience. Benefits include health insurance, work from home options, and flexible schedules.

Qualifications

• Fluency in both English and Spanish is mandatory.
• Previous customer service experience is preferred.
• Strong problem-solving and decision-making abilities are required.

Responsibilities

• Provide accurate information on products or services.
• Resolve customer issues or complaints in a timely manner.
• Maintain accurate and up-to-date customer records.

Skills

Fluency in English

Fluency in Spanish

Excellent communication skills

Problem-solving abilities

Attention to detail

Computer literacy

Education

High school diploma or equivalent

Job description

DATAMARK, Inc. is currently hiring for the position of Bilingual Customer Service Representative (CSR).

In this role, the Bilingual CSR will be responsible for handling customer inquiries, providing product or service information, and resolving customer issues or complaints. The Bilingual CSR will communicate effectively in both English and Spanish to assist bilingual customers. The Bilingual CSR will maintain accurate customer records, update account information, and escalate complex cases to the appropriate team members as needed. The Bilingual CSR will ensure a positive customer experience and strive to achieve customer satisfaction. The Bilingual CSR will handle incoming customer inquiries via phone, email, or chat

Responsibilities

• Provide accurate information on products or services
• Resolve customer issues or complaints in a timely and efficient manner
• Maintain accurate and up-to-date customer records
• Update account information as necessary
• Escalate complex cases to the appropriate team members or departments
• Ensure a positive customer experience by providing exceptional service

• High school diploma or equivalent
• Fluency in both English and Spanish
• At least 6 months of call center support experience handling phone or email inquiries, complaint resolution, or account updates
• General computer literacy

• Monthly salary of 9,606.4-12,800 MXN
• Health Insurance
• Performance Bonus
• Paid training
• Flexible schedules