Bilingual Intake Specialist — English/Spanish

Solvo Global; Chihuahua; On-site; MXN 134,000 - 201,000; Full time

Job summary

Solvo Global is seeking an Intake Specialist to join our Chihuahua, Mexico team on-site. You will handle inbound calls and inquiries, conduct intake consultations, schedule appointments, and help onboard new clients while documenting information accurately.

The role requires strong communication, multitasking, and organizational skills, with proficiency in Microsoft Word and Outlook. Fluency in English and Spanish is essential for success in a fast-paced environment.

Qualifications

• Advanced English and Spanish proficiency required.
• Minimum 1 year of Customer Service or Call Center experience.
• Strong communication and multitasking skills.

Responsibilities

• Handle inbound calls and online inquiries from potential clients.
• Conduct intake consultations and gather client information.
• Schedule appointments and assist with onboarding new clients.
• Document case information accurately and process required paperwork.
• Provide outstanding customer service and support.
• Collaborate with internal teams to ensure smooth client communication.

Skills

Bilingual English/Spanish

Customer service

Communication

Multitasking

Organizational skills

Tools

Microsoft Word

Microsoft Outlook

Job description

Solvo Global is seeking an Intake Specialist to join our Chihuahua, Mexico team on-site. You will handle inbound calls and inquiries, conduct intake consultations, schedule appointments, and help onboard new clients while documenting information accurately.

The role requires strong communication, multitasking, and organizational skills, with proficiency in Microsoft Word and Outlook. Fluency in English and Spanish is essential for success in a fast-paced environment.