Inbound Customer Service Representative

BrightDrop Virtual Assistants, LLC; Ciudad de México; Remote; MXN 148,780 - 158,424; Full time

Job summary

An established industry player is seeking Inbound Customer Service Professionals to join their remote team. In this role, you will handle inbound calls related to service appointments for multiple auto dealerships across the United States. Your primary goal will be to assist customers in scheduling their vehicle maintenance and repair appointments efficiently and professionally. This position requires strong communication skills, active listening, and a commitment to customer satisfaction. If you thrive in a fast-paced environment and possess a dedicated workspace, this opportunity is perfect for you.

Qualifications

• Fluent in English with strong communication skills required.
• Experience in a voice-based customer service role is essential.

Responsibilities

• Manage incoming calls and assist customers with appointment scheduling.
• Ensure accurate booking using dealership policies and customer databases.

Skills

Communication Skills

Active Listening

Multitasking

Adaptability

Tools

Specialized Scheduling Software

Laptop or PC

Job description

Direct message the job poster from BrightDrop Virtual Assistants, LLC

We are looking for Inbound Customer Service Professionals! In this role, you will be responsible for handling all inbound calls related to service appointments for multiple auto dealerships across the United States. Your primary objective will be to assist customers in scheduling their vehicle maintenance and repair appointments efficiently and professionally.

Responsibilities

• Answer and manage incoming service-related calls, assisting customers with scheduling appointments.
• Maintain a high level of active listening, attention to detail, and multitasking to provide excellent customer interactions.
• Utilize specialized software that integrates dealership policies, scheduling rules, and customer databases to ensure accurate appointment booking.

This role requires strong communication skills, adaptability, and a commitment to customer satisfaction.

Requirements:

• Fluent English proficiency with strong communication skills.
• A dedicated, quiet workspace available during U.S. business hours.
• Recent experience in a voice-based customer service role (CSR).
• Reliable equipment: A laptop or PC with at least an Intel i5 processor 8th Gen (or equivalent), 8GB RAM, and dual monitors for optimal efficiency.

Job Type: Full-time

Pay: $108.00MXN - $115.00MXN | $6.00USD per hour

Work Location: Remote

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Human Resources Services