Bilingual AR/Collections Specialist – Guadalajara

W; Tlaquepaque; On-site; MXN 246,000 - 279,000; Full time

Benefits offered by this job

Savings fund

Meal vouchers

Christmas bonus

Major medical insurance

Additional company benefits

Job summary

W is seeking an Accounts Receivable / Collections Specialist in Guadalajara, Mexico. The role will support AR and collections for the Americas, interacting with customers in English and Spanish, and collaborating with Finance, Sales, and Customer Service teams.

The ideal candidate is organized, proactive, and detail-oriented, with strong follow-up and communication skills. Previous experience in AR/collections and ERP/CRM systems is a plus.

Qualifications

• Bachelor's degree preferred in business/finance related field.
• Experience in customer service, account management, collections or similar.
• Advanced English and Spanish, both written and spoken.
• Strong customer service and communication skills.
• Excellent follow-up and organizational skills; ability to manage multiple customers.
• Comfortable with spreadsheets and business systems; intermediate Excel skills.

Responsibilities

• Follow up with customers regarding open invoices and balances.
• Communicate with customers by email and phone in English and Spanish.
• Review accounts to identify overdue invoices or payment issues.
• Maintain accurate collection notes and follow-up records.
• Coordinate with customers and internal teams to resolve billing or payment discrepancies.
• Support customer portal activities and documentation requirements.
• Follow up on customer commitments and expected payment dates.
• Escalate collection issues when appropriate.
• Assist with AR reporting and account reconciliation.

Skills

Customer Communication

Collections Follow-up

Accounts Receivable

Account Management

Problem Solving

Organization

Attention to Detail

Bilingual English/Spanish

Teamwork

Microsoft Excel

Education

Bachelor's degree in Business Administration, Finance, Accounting, International Business, Tourism, or related field

Tools

ERP systems

CRM systems

Job description

W is seeking an Accounts Receivable / Collections Specialist in Guadalajara, Mexico. The role will support AR and collections for the Americas, interacting with customers in English and Spanish, and collaborating with Finance, Sales, and Customer Service teams.

The ideal candidate is organized, proactive, and detail-oriented, with strong follow-up and communication skills. Previous experience in AR/collections and ERP/CRM systems is a plus.